Manager of Case Management

Wyandot Behavioral Health Network•Kansas City, KS

12h•Hybrid

About The Position

The Manager of Case Management will assist team members to provide exceptional service to adults and families by achieving all agency standards. This role is responsible for the supervision of a team of case managers that serve adults with severe and persistent mental illness (SPMI). The position involves providing clinical and administrative oversight, ensuring quality of care, and managing team operations to meet productivity and revenue goals.

Requirements

Master’s degree in the human services field, with emphasis in social work, psychology, rehabilitation or related field.
Must have current licensure by the KS Behavioral Sciences Regulatory Board such as an LMSW, LMFT, LPC, LMLP LCP, OR LSCSW.
Familiar with treatment approaches (including Evidenced Based Practices) and needs of adults with SPMI.
Excellent interpersonal and communication skills, including verbal, written and presentation skills. Includes ability to adapt style of communication.
Proficient in use of technology, including Microsoft Office.
Ability to establish effective working relationships with Center staff and community agencies.
Complies and upholds with all relevant Center policies and procedures.
Ability to provide direction for programming and planning purposes.
Ability to recognize and be sensitive to cultural and ethnic differences.
Clearance through the Kansas Child Abuse/Neglect Register and criminal background check.
Must provide proof of current Driver’s License (non-suspended & non-expired).
Must provide and maintain dependable transportation, comprehensive automobile insurance coverage, and clean driving record. Must be willing to submit to a vehicle inspection or provide proof of inspection within last year.

Nice To Haves

Four years in community mental health preferred.
Two years supervisory experience, preferred.
Familiar with key concepts of Recovery preferred.
Bilingual (Spanish/English) preferred but not mandatory.

Responsibilities

Provides clinical oversight for clients receiving case management services, including ongoing training on clinical care and clinical feedback for staff and the team, including field mentoring.
Participates in training new case management staff.
Provides weekly individual supervision and group supervision during team meetings.
Assures that services being provided are appropriate to the clients needs.
Assures team members achieve productivity, deliver quality services and record services in a timely manner and that the team meets revenue and quality standards.
Responsible for administrative oversight of the case management team, including corrections within the electronic medical record, reviewing and interpreting data to maintain or change client outcomes or programmatic objectives, and managing the day-to-day operations of the team.
Receives and monitors case management referrals & assigns case managers accordingly.
Completes quality reviews and authorization requests for services as necessary.
Coordinates with community agencies and assures appropriate follow through of services for consumers.
Monitors treatment activities for clients served within the team to ensure they are medically necessary and appropriate for each client’s individual needs.
Ensures staff adhere to agency policies and procedures and compliant with regulatory standards including but not limited to Medicare/Medicaid and state regulatory requirements.