Manager of Care Management

Prevounce Health•Indianapolis, IN

About The Position

The Manager of Care Management leads and optimizes remote care management operations across multiple healthcare clinics and partner practices. The role directly oversees team leads, care managers, administrative staff, and program workflows, with responsibility for efficiency, program growth, patient retention, quality standards, and operational compliance across Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Advanced Primary Care Management (APCM) service lines. The position calls for a hands-on, metrics-driven leader experienced in managing remote teams, partner clinic relationships, cross-functional alignment, and care management staff development. The manager is responsible for team supervision and performance tracking, clinic account oversight, scheduling and coverage, and establishing consistent SOPs and documentation practices. The role also conducts chart audits, develops training and mentorship plans, supports enrollment and outreach initiatives, and coordinates with internal departments and clinic partners.

Requirements

At least 3 years of experience in healthcare management, clinical care management, or remote patient care operations.
Hands-on experience with multiple major EMR platforms, such as Epic, Cerner, NextGen, eClinicalWorks, AthenaHealth, and AdvancedMD.
Strong understanding of CMS billing requirements and workflows for RPM, CCM, and APCM.
Proven experience managing clinical or care management teams, conducting performance evaluations, and running KPI-driven operations.
Advanced skills in Google Workspace, including Docs, Sheets, Slides, and Drive, and data management using spreadsheets.
Exceptional verbal, written, and patient-coaching communication skills.
Expertise in structured clinical documentation and quality auditing.

Nice To Haves

Professional clinical credential or license, such as RN, LPN, BSN, or Certified Medical Assistant, or a master’s degree in Healthcare Administration or Public Health.
English/Spanish bilingual capabilities for cross-functional translation and patient outreach.
Prior experience in health-tech, SaaS, or remote patient care.

Responsibilities

Lead, coach, and manage Care Managers and administrative staff; conduct regular 1:1 meetings, performance evaluations, efficiency monitoring, and team huddles.
Track team and individual performance against efficiency goals, including documented hours versus worked hours, call center metrics, and financial performance.
Manage assigned clinic accounts and serve as an operational contact for clinic practice managers, directors, and physician program champions.
Oversee scheduling, coverage plans, and account assignments across primary, secondary, and tertiary support structures.
Develop, review, and enforce Standard Operating Procedures across RPM, CCM, and APCM programs.
Conduct chart audits to ensure accurate, audit-ready clinical documentation, accurate time tracking, appropriate protocol application, and proper use of patient teach-back methods.
Draft and execute training plans, staff retraining, and targeted 1:1 clinical mentorship to improve documentation standards and clinical judgment.
Partner with clinic staff on dual-enrollment strategies for RPM and CCM/APCM, and manage outreach lists, cold-calling workflows, and in-office enrollment pathways.
Collaborate with Marketing, Logistics, Billing, and Engineering on projects supporting company-wide goals.
Organize and lead monthly department meetings, weekly huddles, and cross-functional syncs.