Manager of Business Operations/Cash Analytics

Federal Reserve System • Los Angeles, CA

6d • $106,600 - $212,800 • Hybrid

About The Position

The Federal Reserve Bank of San Francisco is seeking a Manager for District Cash Services - District Cash Support to lead their cash data analytics, currency and coin model management, capacity planning, management information systems (MIS), and innovation initiatives. This role will drive strategic business decisions for cash operations and champion innovative solutions across the Federal Reserve System, encouraging the adoption of modern analytical tools at Reserve Banks nationwide. The work directly affects every American's financial well-being by helping safeguard the nation's currency and ensuring economic stability across the western region.

Requirements

• Typically, 7+ years of relevant work experience in a fast paced, highly regulated operations environment.
• Typically, 5+ years of experience in managing or leading teams.
• Bachelor's degree or equivalent work experience.
• Energetic, service-oriented approach.
• Strong problem-solving and analytical capabilities.
• Excellent verbal and written communication skills.
• Proven ability to make sound independent decisions under pressure.
• Track record of prioritizing, leading, and implementing process improvement initiatives.
• Experience analyzing and reporting complex data to inform strategic business decisions.
• Advanced proficiency in MS Office Suite.
• Experience with bank cash operations is required.

Nice To Haves

• Leadership experience with strategic influence across multiple business divisions.
• Knowledge of and curiosity about emerging technologies (Cloud, AI, RPA, etc.).
• Proficiency in visualization software (Tableau, Power BI).
• Programming experience (R, Python, etc.).
• Advanced skills in MS Power Automate, SQL, or database management.

Responsibilities

• Deliver comprehensive data, analysis, and metrics to support cash operations management.
• Provide strategic vision for project management, personnel development, and currency/coin operations.
• Maintain team agility to adapt strategies based on evolving circumstances and new information.
• Partner effectively alongside the Compliance team, Cash Operations, and other SF Fed departments including Facilities Management, Data Insights + Analytics, Legal, Police Services, IT, People + Culture, Audit, Financial Management, and FedCash Services.
• Build policies and guidelines for analytics, innovation, inventory management, and technical improvements across teams, SF Fed, and the broader System.
• Advocate for District Cash Services through the FedCash Services District Liaison channel.
• Lead recruiting, hiring, providing mentorship, and professional development for direct reports, including senior individual contributors, specialists, and interns.
• Manage performance planning, succession planning, compensation decisions, and when necessary, terminations.
• Define team goals, strategies, and objectives aligned with District Cash Services, SF Fed, and System priorities.
• Develop departmental functional strategy and tactical plans.
• Support access management, vendor management, supplier diversity, and information security initiatives.
• Monitor industry trends and cash-related policy changes, providing recommendations to executive leadership and System collaborators.

Benefits

• Competitive compensation with performance-based bonus plan
• Comprehensive benefits: health, dental, vision insurance, plus self-care and mindfulness resources
• Strong retirement program: pension plan and 401(k)-style program with employer matching
• Flexible time off: vacation, personal/family care, and even pet care
• Career development: tuition reimbursement for undergraduate, graduate degrees, and professional certifications
• Volunteer time off to support causes you care about

What This Job Offers

• Job Type: Full-time
• Career Level: Manager