Manager of Business Intelligence and Revenue
About The Position
The Manager of Business Intelligence & Revenue is responsible for leading Rincon's business intelligence, reporting, revenue operations, and client financial services. This position serves as the organization's subject matter expert for Qualifacts reporting, analytics, and operational workflows while acting as the primary liaison between Rincon and Qualifacts' Revenue Cycle Management (RCM) team. The Manager transforms organizational data into actionable business intelligence that supports executive decision-making, operational excellence, financial sustainability and state reporting. The position also provides basic support for Rincon staff utilizing Qualifacts, including onboarding to the platform. This role partners closely with Behavioral Health Leadership, Finance, Compliance, Information Technology, and Executive Leadership to ensure that Qualifacts supports high-quality clinical care, maximizes reimbursement, strengthens organizational performance, and meets CCBHC, Medicaid, state, and federal financial and basic performance reporting requirements.
Requirements
- Strong analytical and problem-solving skills
- High attention to detail and commitment to data accuracy
- Ability to translate complex data into clear, actionable insights
- Strong organizational and project management skills
- Effective communication and cross-functional collaboration
- Bachelor’s Degree preferred
- Minimum of 3–5 years of experience in healthcare, behavioral health, or nonprofit settings
- Demonstrated experience with reporting, billing, or financial operations in a Medicaid- funded or CCBHC environment preferred
Nice To Haves
- Bilingual English/Spanish candidates preferred
Responsibilities
- Lead Rincon's Business Intelligence strategy by developing enterprise dashboards, scorecards, and executive performance reports.
- Ensure accuracy, completeness, and timeliness of internal and external reports (including CCBHC, state, and funder reporting).
- Develop automated reporting solutions that reduce manual reporting and improve organizational efficiency.
- Analyze program, financial, and operational data to identify trends, gaps, and opportunities for improvement.
- Partner with leadership to translate data into actionable insights that support strategic and operational decision-making.
- Establish and enforce data governance standards, including data quality assurance and validation processes.
- Oversee client financial services operations, including billing workflows, fee schedules, and payment tracking.
- Serve as Rincon's primary liaison with the Qualifacts Revenue Cycle Management (RCM) team, ensuring effective communication, issue resolution, and continuous optimization of revenue cycle performance.
- Ensure compliance with Medicaid, managed care, and other payer requirements.
- Monitor billing performance, denial rates, claim rejections, accounts receivable, clean claim rates, and reimbursement trends and make recommendations to maximize reimbursement and minimize claim denials.
- Coordinate daily activities between Rincon clinical staff, Finance, and Qualifacts RCM personnel regarding billing, claims, denials, payment posting, and collections.
- Assist in the development of client financial policies, procedures, and internal controls.
- Serve as a primary lead for reporting and financial workflows within Qualifacts Credible EMR.
- Build and maintain performance reports and dashboards within the system.
- Ensure proper configuration and utilization of the EMR to support documentation, billing, and reporting requirements.
- Provide support and technical assistance to staff on billing data entry, documentation standards, and reporting tools.
- Partner with IT and vendor to troubleshoot system issues and optimize system performance.
- Onboarding and offboarding new staff on the Qualifacts Credible platform to ensure accurate billing team assignment and security access.
- Ensure reporting and financial practices align with CCBHC standards, regulatory requirements, and audit expectations.
- Support internal audits and data validation efforts.
- Track key indicators related to reporting accuracy, billing timeliness, and financial outcomes.
- Contribute to continuous quality improvement initiatives by identifying system and process enhancements.
- Collaborate with program leadership, finance, compliance, and executive teams to align data and financial workflows.
- Support grant reporting, budgeting alignment, and funder requirements through accurate data and financial tracking.
- Supervise staff responsible for reporting and revenue cycle management.
- Promote a culture of data-informed decision-making and accountability across the department.
- All other duties as assigned.
Benefits
- Health insurance
- Dental & Vision insurance
- Life insurance
- Short- and Long-Term Disability Insurance
- 403(b) Retirement Plan
- Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable.
- Employee Assistance Program
- Professional Development Opportunities
- Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
- Certain employees may qualify for City of Chicago commuter transit benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
