Manager of Billing Operations

Scale to Win • Santa Ana, CA

1d • Remote

About The Position

The Manager of Billing Operations will oversee the day-to-day execution of the company’s billing, invoicing, and accounts receivable processes. This role ensures billing accuracy and timeliness while actively managing the collections lifecycle to optimize cash flow. This is an execution-focused, highly collaborative role interfacing directly with customers, as well as internally with Customer Experience (CX), Sales, and Accounting. The ideal candidate is comfortable picking up the phone to resolve payment issues, partners effectively across teams to streamline customer support, and looks for opportunities to solve root-cause billing inefficiencies.

Requirements

• 3+ years of experience in billing operations, accounts receivable, or corporate collections.
• Strong communication skills with a proven comfort level performing direct customer outreach (phone and email) for collections.
• Demonstrated ability to collaborate across teams (Sales, Customer Success, Accounting) to resolve complex billing challenges.
• A systems-thinking mindset with a desire to streamline workflows and fix repetitive operational errors.
• Familiarity with accounting principles (GAAP) related to A/R and bad debt is a plus.

Responsibilities

• Monitor Billing Workflows: Maintain daily oversight of end-to-end billing processes for recurring and usage-based products.
• Invoice Generation: Execute weekly, one-off, ad-hoc, and manual invoicing as needed to support unique customer accounts or contractual setups.
• Billing Accuracy: Monitor billing controls to ensure accuracy in invoice generation, proration, and usage calculations.
• A/R Management: Oversee A/R aging reports and cash application activities to ensure accurate and timely posting of payments.
• Proactive Collections: Drive the company's collections strategy, utilizing active outreach—including direct phone calls and targeted email escalations—to recover overdue funds.
• Payment Negotiations: Directly engage with late-paying customers to negotiate payment plans, protecting company revenue while maintaining a professional customer relationship.
• Sales & CX Collaboration: Partner closely with Sales and CX to coordinate collections efforts, ensuring internal alignment before executing account escalations.
• Dynamic Operations Improvement: Assist on critical, time-sensitive ad-hoc projects, ensuring execution from conception to completion.
• Customer Support Resolution: Work with customers and CX to resolve any specialized customer issues or requests.
• Support Ticket Reduction: Educate customers on billing policies to proactively resolve complex billing questions and reduce inbound support ticket volume.
• Contract Support: Support Sales with contract structuring considerations regarding standard billing and payment terms.
• Bad Debt Assessment: Partner closely with the Staff Accountant and Controller to make determinations around doubtful accounts and bad-debt allowances.
• Month-End Support: Assist the Accounting team during the monthly close process related to revenue adjustments and reserves.
• Root-Cause Problem Solving: Apply systems-thinking to identify gaps, errors, or friction points in billing workflows, proposing and implementing solutions to solve root-cause issues.

Benefits

• 401k matching up to 6% after a provisional period.
• Ten paid company holidays, two floating holidays, and a week and a half-long holiday break at the end of the year.
• Generous paid vacation (up to 24 days a year with time accrued monthly); paid sick leave; paid short-term medical, caregiver, bereavement, and other personal leave.
• 16 weeks of paid parental leave and an additional 4 weeks of part-time, fully-paid flex time. This is available to all new parents of any gender, including adoptive parents.
• Fully-paid premium, $0 deductible, top-notch medical insurance, as well as dental and vision insurance, for you and your dependents.
• Remote working with flexible working conditions, a stipend to support your home office setup, and access to a company computer.
• Every employee is invited to donate 25,000 free texts to a non-profit of their choice each year.
• Annual $2,000.00 stipend towards achieving your professional development goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed