Manager of Billing & Cash Posting

ODYSSEY BEHAVIORAL GROUP • Franklin, TN

2d • Onsite

About The Position

The Manager of Billing and Cash Posting reports directly to the Revenue Cycle Director and is responsible for oversight of client accounting functions for cash and billing on insurance and private pay clients. The Manager of Billing and Cash Posting helps improve cash flow and participates in managing the overall health of the company’s receivables. Relationships and Contacts Within the organization: Initiates and maintains frequent and close working relationships with staff, and peers throughout the organization. Outside the organization: Maintains working relationships with community partners, health insurance companies, prospective and current client as well as company vendors.

Requirements

• High school diploma or equivalent
• Minimum of three (3) years’ experience with insurance billing and collections
• Minimum of three (3) years of supervision experience, preferably within behavioral healthcare
• Demonstrates strong problem solving and analytical skills
• Demonstrates excellent customer service skills
• Demonstrates the ability to communicate effectively with insurance companies, clients and families
• Demonstrates an understanding of authorizations and limits to coverage such as the number of authorizations/units.
• Demonstrates a strong understanding of revenue cycle management
• Demonstrates a high level of follow through
• Demonstrates excellent verbal and written communication
• Demonstrates the ability to exercise sound judgment and discretion
• Demonstrates excellent organizational and time management skills
• Demonstrates excellent interpersonal and relationship building skills
• Demonstrates the ability to prioritize and transition quickly between tasks
• Demonstrates proficiency with Microsoft Office programs
• Demonstrates a commitment to the vision and values of Odyssey Behavioral Healthcare

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Provides leadership, coaching and supervision for revenue cycle team members within assigned functions.
• Assists with preparing the consolidated census daily.
• Leads month-end process for assigned facilities and functional area.
• Monitors utilization review and billing census daily to ensure completeness and accuracy.
• Manages manual billing activities for assigned facilities, including identifying and taking corrective action where needed to improve processes.
• Ensures accurate charge entry and billing including coverage for team members taking time off.
• Confirms accounts are processed to completion including all payments and adjustments are entered correctly.
• Monitors timely entering and application of all payments received.
• Utilizes system reports to reconcile payments posted in management systems.
• Documents all activity taken on an account in the patient account notes.
• Effectively identifies trends that inhibit timely payment.
• Reviews accounts for accuracy including payer plan, financial class, and level of care.
• Interprets insurance explanation of benefits documents, ensures all payments are received.
• Responds in a professional and timely manner to all billing-related inquiries from patients, guarantors, staff and payers.
• Documents, analyzes, and trends billing and collection activities and communicates to supervisor as appropriate.
• Provides ongoing feedback and coaching for continuous improvement.
• Leads onboarding and ongoing training for revenue cycle team members.
• Provides support on special or large analysis projects, as assigned.
• Performs other duties and projects, as assigned.

Benefits

• Equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED