Manager of B2B Integration & Data Exchange

Georgia Ports Authority•Savannah, GA

About The Position

The Manager of B2B Integration & Data Exchange leads the team responsible for electronic business data exchanges between the organization, its customers, carriers, and partners, and internal systems. The role owns the IBM Sterling B2B Integrator platform that receives, pre-processes, and routes EDI to terminal operating systems (TOS), and is accountable for its reliability, security, and ongoing improvement. Under the general supervision of the Director of IT – Application Development, the manager guides and monitors EDI and integration staff through partner onboarding, platform maintenance, and support. The role promotes GPA values of Safety, Integrity, Respect, Community, Creativity, and Opportunity; supports a safe work environment through safety initiatives and reporting unsafe conditions and behaviors; and complies with organizational policies and standards. The position may also perform other duties as assigned.

Requirements

Hands-on expertise administering and developing in IBM Sterling B2B Integrator, including building and maintaining business processes, maps, and trading partner configurations, and diagnosing production issues.
Strong working knowledge of EDI standards (X12 and/or EDIFACT) and secure file transfer protocols (SFTP).
Experience leading technical staff or teams.
Strong analytical and problem-solving skills.
Ability to communicate with technical and non-technical stakeholders and manage external partner relationships.
Four to six years of demonstrated experience administering and developing in IBM Sterling B2B Integrator and managing B2B/EDI integration work in a production environment.
Bachelor's degree in information systems, computer science, business, or a related field, or equivalent experience is preferred.
TWIC (Transportation Worker Identification Credential) required upon hire.
Valid state driver's license required upon hire.

Nice To Haves

Experience managing Sterling upgrades, migrations, high availability, or performance tuning.
Experience with related IBM Sterling components such as File Gateway or Secure Proxy.
Familiarity with logistics, maritime, supply chain, or transportation data, including TOS integration.
Experience with monitoring and observability tools and with data warehousing, analytics feeds, or reporting.
Four to six years of project management or process improvement experience.

Responsibilities

Lead, develop, and prioritize the EDI and integration team's work, including assigning work, monitoring results, and conducting performance evaluations.
Own the technical direction and day-to-day health of IBM Sterling B2B Integrator, including business processes, maps, adapters, and trading partner configurations.
Design, build, test, and deploy platform changes and enhancements, and troubleshoot and resolve production issues.
Oversee receipt, pre-processing, and routing of inbound and outbound EDI to appropriate terminal operating systems and other internal systems.
Direct trading partner onboarding, including mapping, testing, certification, and ongoing support, and improve onboarding time through standardization and automation.
Plan and oversee platform upgrades, patching, performance tuning, backup and recovery, and vendor support; develop the long-term platform roadmap.
Manage EDI standards, including X12 and EDIFACT, and secure file transfer connections.
Establish monitoring and alerting to detect and quickly resolve failed transactions, routing errors, and service-level issues.
Maintain documentation of routing rules, maps, and procedures, and cross-train team members to ensure continuity of operations.
Partner with Operations, IT, security, and business stakeholders on data requirements and integrations with terminal operating and other systems.
Ensure compliance with security, access control, data retention, and audit standards in all data exchanges.
Manage vendors, budgets, and service agreements related to integration tools and connectivity.
Participate in safety initiatives and report unsafe conditions and behaviors.