Manager of Application Support

State of Delaware•Dover, DE

About The Position

The incumbent coordinates IT service delivery across platforms, vendors, technical teams, and business Divisions, ensuring services meet business, operational, security, compliance, and service-level requirements. Serves as a liaison between business and technical teams, monitors vendor performance, coordinates upgrades and enhancements, and supports SDLC, audits, risk management, security, compliance, reliability, and continuity activities. The incumbent also supports IT procurement and contract management, including RFPs, evaluations, reviews, renewals, and amendments; and coordinates budgets and invoices, resolves vendor issues, and identifies opportunities to improve service quality, efficiency, reliability, and vendor performance.

Requirements

Three years experience in information systems analysis and design.
Three years experience in database management systems which includes database design, testing, and implementation.
Six months experience in information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects.
Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
Knowledge of contract administration which includes overseeing the development and negotiation of contracts and bid specifications; managing bid openings; awarding and executing contracts.

Responsibilities

Ensures the unit's short and long term goals and objectives are met by establishing schedules and operational priorities and recommending new/revised policies and standards.
Ensures employee performance is maximized to provide effectiveness and efficiency of operation.
Provides adequate and related training for new hires and current employees, to insure maximum preformance standards and that needed resources are available within budgetary limitations.
Prepares, administers and monitors the unit's budget to insure proper funding levels and justifiable expenditures; writes requests for proposals for contractual services and participates in the selection process.
Provides adequate planning and coordination of the unit activities to provide for new or improved service levels to all users to include estimating hardware, software, personnel and time required for proposed information systems projects.
Prepares a variety of reports reflecting the unit's accomplishments, problems and resolutions, and future plans.
Conducts meetings with staff and users to discuss work in progress and anticipated problems or needs.
Performs recruitment, interviewing, performance appraisal and other miscellaneous personnel activities as they relate to merit employees as well as contractual staff.
Ensures products meet user requirements.
Stays current with packages and technologies for assembling components into application systems.
Ensures the work of project leaders follows approved methodologies and results in quality deliverables.