Manager of Administration & Vocational Services

Thunder Bay Indigenous Friendship Centre•Thunder Bay, ON

About The Position

The Manager of Administration & Vocational Services (MAVS) is responsible for the daily management of the Administration & Vocational Services Team and the coordination of vocational programs and services. The Manager Administration & Vocational Services must possess the ability to supervise and motivate a team of direct reports to achieve and exceed their goals, and be able to delegate, set expectations, and monitor progress of all direct reports. The Manager will further assist in recruitment and selection of staff needs, oversee daily administration needs including scheduling and expenditure oversight, and ensure employees have clear goals and are aware of expectations. This role will also oversee the orientation/on-boarding of new hires and volunteers, as well as assist in the performance reviews and professional development of staff. The Manager of Administration & Vocational Services must have the ability to adapt to new technology and the ability to deal with people sensitively, tactfully, diplomatically, and be professional at all times. This position will anticipate and identify emerging issues, trends, and challenges that affect Vocational services and programs.

Requirements

Demonstrated administrative management with the ability to supervise.
Demonstrated knowledge and experience with contract development, management and oversight.
Knowledge and experience of social service theories and practices with a trauma-informed lens, emerging trends in social services, determinants of health, and supportive, preventative programming.
Strong awareness of and appreciation for traditional Indigenous culture and the social reality that Indigenous people experience in an urban setting.
Strong knowledge of services available for urban Indigenous people who are seeking employment and education services, including upgrading basic skills, pathways to employment and to furthering education.
Experience with volunteer and employee recruitment and engagement.
Knowledge of a range of human resources activities, including: recruitment, orientation, performance management, schedule management, employee relations and communications.
Expertise and understanding of the principals involved to provide culturally grounded trauma-informed care and wise practices within service delivery, continuum of care, and group programming.
Understanding of resource and fiscal management.
Experience in program management, supervision, operations, administration and budgeting.
Ability to work independently and collaboratively as part of a team.
High level of administrative skills including data management and personnel management.
Models’ appropriate communication with staff; ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Excellent conflict mediation and interpersonal skills.
Proficiency in Microsoft Office including database applications.
Ability to work flexible hours; including evenings and weekends.
Must have a valid Ontario Driver’s License and reliable transportation.
A satisfactory Vulnerable Sector Clearance is a condition of employment.
Inter-Cultural Competency Informed – Able to incorporate a personal responsibility to increase sensitivity, awareness and implementation of TBIFC’s cultural teachings and organizational practices in both professional conduct and work-related deliverables. Ideally carries traditional knowledge and understands the history of Indigenous people and is considered to be of Good Mind.
Leadership and Management Competency – Able to incorporate a respectful and positive approach to leadership and management including a focus on the following competencies: Accountability; Coaching; Communication; Conflict Management; Continuous Improvement; Health and Safety Leadership; Managing Performance; Professionalism; Resource and Fiscal Management; Results Orientation; and Strategic Thinking.
Generative Curriculum Model Informed – Able to incorporate generative approach to Indigenous knowledge sharing and adult-learning theory, developing curriculum from community-relevant knowledge sources and co-creating knowledge through shared experiences, reflection and dialogue.
Trauma-Based Practice Informed – Able to incorporate a trauma-informed approach to recognize and respond to all forms of trauma and the necessity of supporting Indigenous people in a culture of tradition and safety in their healing journey.

Nice To Haves

Knowledge of an Indigenous language(s) considered an asset.
Current First Aid / CPR Certificate and Safe Food Handling certification is an asset.

Responsibilities

Daily management of the Administration & Vocational Services Team.
Coordination of vocational programs and services.
Supervise and motivate a team of direct reports to achieve and exceed their goals.
Delegate, set expectations, and monitor progress of all direct reports.
Assist in recruitment and selection of staff needs.
Oversee daily administration needs including scheduling and expenditure oversight.
Ensure employees have clear goals and are aware of expectations.
Oversee the orientation/on-boarding of new hires and volunteers.
Assist in performance reviews and professional development of staff.
Adapt to new technology.
Deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Anticipate and identify emerging issues, trends, and challenges that affect Vocational services and programs.