Manager, Client Services Administration

iA Financial Group•Vancouver, BC

3d•CA$90,000 - CA$105,000•Hybrid

About The Position

Build the future with us. Are you driven by operational excellence in client service administration and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Manager, Client Services Administration, you will play a key role in overseeing and coordinating daily operations, developing team capabilities, and driving service quality, efficiency and continuous improvement across client service administration functions. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Knowledge of Group Insurance, including terminology, benefits, and contract provisions, combined with relevant experience and academic background.
Ability to manage multiple priorities and complex workflows in a fast-paced environment, while performing effectively under pressure.
Strong strategic thinking and the ability to contribute effectively as part of a leadership team, while managing stakeholder expectations.
Excellent interpersonal, communication, and coaching skills.
5 to 7 years of experience in Group Insurance, or 8 to 9 years of equivalent experience without a degree.
A minimum of 3 to 4 years of supervisory or people management experience.

Responsibilities

Supervise, train and support administration staff while coordinating daily workflows and ensuring high-quality service delivery to clients.
Lead performance management activities, including evaluations, goal setting, coaching and employee development aligned with organizational objectives.
Develop, optimize and implement team and departmental processes to maximize efficiency and maintain consistently high service standards.
Conduct regular team meetings to review workload, address operational challenges, and provide guidance, while promoting knowledge sharing, documentation and cross-training.
Identify and implement continuous improvement initiatives in collaboration with cross-functional teams, leveraging LEAN principles and AI technologies.
Lead the planning and execution of large client-focused initiatives and projects, while executing operational and strategic objectives set by leadership.
Demonstrate adaptability in a changing environment and the ability to pivot based on evolving business needs.