Manager of Account Configuration Group

Corpay • Brentwood, TN

1d • Hybrid

About The Position

Corpay is currently looking to hire a Manager of Account Configuration Group (ACG) within our Corpay division. This position falls under our Implementations team and is located in Brentwood, TN. As the Manager of Account Configuration Group (ACG), you will lead a team responsible for the configuration of new accounts and customer training. Working collaboratively with associates across all departments, you will ensure that products and services are implemented in a customer-focused manner. This role requires the ability to manage multiple projects simultaneously and oversee the configuration of client accounts with the products they have purchased, including Purchasing, Travel and Entertainment cards, ePayables Virtual cards for AP payments, as well as Payment Automation. Your role involves ensuring consistency, accuracy, and compliance with established standards.
This role reports to the Director of Channel Implementations. Domestic US travel might be required.

Requirements

• Bachelor’s Degree in Business, Communications, or related field, or equivalent combination of education and experience.
• 8+ years of progressive strategic account or business management experience, including support, sales, and customer success.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Advanced experience with CRM or ticketing software.
• Extensive proficiency with automation tools and technologies, with familiarity in VBA, Python, and JavaScript languages being advantageous.
• Leadership skills, including team motivation, delegation, coaching, and performance management.
• Deep understanding of recruitment, training, compensation, and HR systems.
• Exceptional problem-solving abilities and creativity.
• Strong customer service orientation and strategic relationship-building skills.
• Demonstrated success in sales, marketing, and relationship management.
• Business acumen and ability to predict outcomes from both customer and competitive perspectives.
• Proficiency in administration and management principles, including resource allocation and performance assessment.
• Knowledge of computer hardware, software, and data-driven tools.
• Effective communication skills, both verbally and in writing.
• Commitment to fostering inclusivity, collaboration, and professionalism in the workplace.

Nice To Haves

• A consultant by nature
• Intellectual curiosity
• Takes ownership of problems by nature
• Solution oriented (this challenge exists, and here are some potential remedies)
• Someone who is quick to catch on to processes and process changes
• A person who does not get intimidated easily by conflict and can face it head on in a professional manner
• Someone who can delegate effectively in a matrix management role
• A person who thrives in an environment of collaboration; a true team player by actions and not just words
• Someone who can juggle multiple tasks and process in various phases
• A person who, when needed, can think outside of the box

Responsibilities

• Leading, managing, and mentoring configuration technicians for their professional growth and effectiveness in customer liaison roles.
• Hiring, training, and managing teams responsible for customer setup processes.
• Formulating and implementing plans, policies, and documentation for consistent customer configuration and training experiences.
• Focusing on scale and productivity in product adoption strategies.
• Benchmarking, analyzing, and reporting on Corpay’s customer configuration operations for growth.
• Reviewing customer configuration and activity reports, team metrics, and performance data.
• Building strong working relationships with key business leaders, colleagues, and the broader team.
• Serving as a key advisor for the Salesforce CRM system, aiding in measuring the success of the sales organization.
• Performing various miscellaneous projects and duties as assigned.

Benefits

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Manager