Manager Nursing and Patient Care Services - Lehigh Valley Hospital Cedar Crest Emergency Department
About The Position
The Manager Nursing and Patient Care Services provides operational leadership and accountability for the delivery of safe, high-quality patient care within a defined clinical unit or service area. This role is responsible for translating organizational strategy into daily practice through effective management of staffing, clinical operations, patient experience, quality outcomes, and fiscal performance at the unit level. The Manager Nursing and Patient Care Services directly supervises frontline staff and serves as the first-line leader responsible for building team capability, ensuring regulatory compliance, and maintaining a professional practice environment. The Manager Nursing and Patient Care Services collaborates with the Director and interdisciplinary partners to implement strategic initiatives, drive performance improvement, and sustain a culture of safety, engagement, and accountability.
Requirements
- Bachelor’s Degree in Nursing.
- 3 years experience in similar or like unit.
- BLS - Basic Life Support AHA - American Heart Association Upon Hire
- RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire or RN - Licensed Registered Nurse_NJ - State of New Jersey Upon Hire
Nice To Haves
- Master’s Degree in Nursing or related area.
- Specialty/leadership certification within 2 years of hire.
- ACLS - Advanced Cardiovascular Life Support - American Heart Association and PALS - Pediatric Advanced Life Support - American Heart Association as per unit requirements.
Responsibilities
- Provides direct operational leadership for a defined clinical unit, ensuring safe, efficient, and high-quality patient care delivery.
- Supervises frontline staff and manages daily staffing, scheduling, and patient care operations to meet clinical and operational needs.
- Implements organizational policies, procedures, and strategic initiatives at the unit level.
- Monitors and improves unit performance metrics related to quality, safety, patient experience, and workforce engagement.
- Manages unit-level budget performance and resource utilization within established financial targets.
- Ensures compliance with regulatory, accreditation, and organizational standards.
- Coaches and develops staff to support professional growth, competency, and retention.
- Identifies operational issues and escalates system-level concerns to the Director as appropriate.
- Participates in organizational and departmental initiatives to support continuous improvement and operational excellence.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
