Manager Network Operations - Hawaii - Public Sector
About The Position
The Technical Lead is a vital position responsible for planning, staffing, organizing, and managing the staff and infrastructure of an existing wide area network. This is a middle level management position which requires strong managerial and leadership capabilities as well as sound interpersonal communication skills for interactions with customers, contractors, and internal corporate personnel. This position will report directly to the Director, Federal Program Management and will provide leadership and direction to ensure required actions are taken to meet customer requirements.
Requirements
- The selected candidate will reside in communitng distance of Oahu.
- For management roles, 5+ years related experience and 1+ year previous supervisory / leadership experience:
- Active Secret security clearance required.
- Knowledge and familiarity with various testing gear for optical networks – Viavi and EXFO
- Maintain familiarity with various vendor platforms for optical networks – Ciena, Cisco, Juniper
- Knowledge of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM and understanding of LAN/WAN software/hardware technical support
- Previous experience with Government networks and customer
- Extensive experience in the Information Technology field and working in a fast paced operations center environment
- Ability to work in a high stress environment and collaborate very closely with peers
- Knowledge of physical, operational, and communication security processes and procedure
Responsibilities
- Fulfills the contract's requirement for an on-island representative to provide immediate local support for in-person meetings
- Act as the program manager’s liaison and be capable of a 1-hour response for a face-to-face meeting during business days.
- Provides technical expertise for deployed equipment (encryption, emulation, etc.)
- Leads all testing activities, ensuring they meet contractual requirements and acceptance criteria
- Provides troubleshooting and configuration expertise, applying methodical, experience-based circuit analysis to resolve performance issues.
- Validates results, determines corrective action, and confirms readiness for government review/acceptance.
- Delivers support to business development through constant customer interface
- Develops or enhances current policies, procedures or reporting templates, and obtains feedback from all affected groups to meet customer requests
- Interfaces with customers on service performance and assisting with coordinating downtime for ASIs, PMIs, and exercises
- Develops and presents professional impromptu and prepared briefings to senior level military and civilian leaders
- Composes professional written documentation to support the diverse operations environment
- Formulates quick, sound decisions based on experience, established procedures, and available data
Benefits
- Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
