Manager, NCS Volunteer Program & Operations

LA28 (Web) • Los Angeles, CA

12d • $88,000 - $115,000 • Onsite

About The Position

Positioned within the NCS Services & Operations team, the NCS Volunteer Program & Operations Manager is charged with architecting and delivering a comprehensive, enriching, and highly effective Volunteer Program. This program plays a pivotal role in ensuring all National Olympic Committees (NOCs) and National Paralympic Committees (NPCs) have the critical support they need throughout the Olympic and Paralympic Games.

Requirements

• 5+ years of professional experience in volunteer management, workforce operations, large-scale event management, or international relations.
• Bachelor’s degree in Sports Management, International Relations, Business Administration, Human Resources, or a related field (or equivalent combination of education and professional experience).
• Strong organizational skills with the ability to manage scheduling matrices, shift rosters, and workforce management systems.
• Proven experience designing and delivering onboarding programs and specialized training for large, diverse groups.
• A high degree of cultural sensitivity, disability awareness, and a deep commitment to fostering an inclusive, welcoming environment for a globally diverse delegation and workforce.
• Fluency in English (written and spoken) is required.
• Very comfortable with the Microsoft suite, including building PowerPoint presentations, and highly accustomed to working in Excel, with some experience using project management tools.

Nice To Haves

• Proficiency or fluency in an additional language (especially French and Spanish) a plus.
• Experience with Smartsheet is a major plus.
• Previous Games or major-event experience.
• Familiarity with the Olympic and Paralympic Movement.
• Experience using workforce management tools
• Public Speaking

Responsibilities

• Develop the comprehensive NCS Volunteer Program encompassing the NOC/NPC Assistants Program, NOC/NPC Own Assistants Program, and NCS Games-time Volunteers (estimated 800+ volunteers).
• Lead recruitment and training of required volunteers in close collaboration with People Management (PEM).
• In partnership with and in accordance with the IOC and IPC manage the forecasting and allocation of Volunteers to NOCs and NPCs according to delegation size, experience and multilingual needs.
• Deliver a high-impact training and onboarding curriculum covering Olympic and Paralympic Games, cultural sensitivity, and disability awareness in order to effectively support the diverse needs of the NOCs and NPCs at Games-time.
• Design a volunteer testing and readiness program that leverages Pre-Games events, such as the Chefs de Mission Seminar to trial operations and identify key volunteer leadership talent early.
• Create engaging Games-time activities and retention strategies that keep volunteers motivated, connected, and supported throughout their missions.
• Develop the tools, manuals, and tracking systems required to monitor program development and ensure on-time delivery of all NCS volunteer-related operational milestones across both the Olympic and Paralympic Games.
• Coordinate NCS volunteer role assignments and shift scheduling, ensuring coverage aligns with specific delegation operational needs.
• Serve as the primary escalation point for all NCS Volunteers, directing ongoing communications (such as volunteer newsletters) and setting clear expectations.
• Actively monitor and manage working conditions, ensuring reliable access to transport, meals, and dedicated rest areas within the Village
• Direct the daily operations of the NOC/NPC Assistants Program office within the NOC/NPC Services Centre, overseeing seamless volunteer check-in/check-out processes, credential verification, and daily briefing sessions.
• Manage NOC/NPC Services Center volunteers assigned to front desk and back-of-house (BOH) administration; and supporting other Games-time programs.
• Actively manage the shared pool of unassigned NOC/NPC Assistants, redistributing resources in real-time to support delegations during peak operational periods or to immediately cover shift absences.
• Oversee the successful dispatch of volunteers for critical daily tasks, including inventory inspections, office set-ups, uniform distribution, and specialized missions like Ceremonies field marshaling.
• Serve as the immediate operational point of contact to rapidly resolve scheduling conflicts, performance issues, or expectation mismatches between NOCs/NPCs and their assigned volunteers.
• Execute daily reporting on volunteer attendance, shift fulfillment rates, and operational stress points to inform NCS leadership and adapt workforce strategies on the fly.
• Build and lead a team dedicated to supporting the successful and on-time delivery of the NCS Volunteer Programs
• Empower teammates to deliver an enriching and engaging volunteer experience for both the volunteers and the NOCs & NPCs.
• Set clear and measurable objectives to track team progress, performance, and workforce trends, supporting a culture of continuous improvement and data-driven decision-making.
• Cultivate an inclusive, transparent, honest, and welcoming working environment for all NCS staff and volunteers.

Benefits

• A historic, once-in-a-career opportunity to help welcome the world to the first Los Angeles Summer Games in 32 years and the city's first Paralympic Games.
• The opportunity to build and lead a large, mission-driven volunteer team and shape how international delegations experience the Games.
• Collaborative teammates and partners across the organization, offering real ownership, visible impact, and durable, transferable skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager