Manager - NCFTA Program
About The Position
Reporting to the Vice President of Cybercrime Investigations & Protective Research, the American Express National Cyber Forensics & Training Alliance (NCFTA) Program Manager is responsible for supporting worldwide cybercrime investigations into unlawful acts which may have been committed against our company and customers. The National Cyber Forensics and Training Alliance (NCFTA) is a non-profit partnership between industry, government, and academia for the sole purpose of cooperation to identify, mitigate, and disrupt cyber-crime. This role is located in Pittsburgh, PA to facilitate dialogue between member parties. The incumbent will support diverse criminal research projects, analysis, and business responsibilities related to the cybercrime threat landscape. As a key liaison with international law enforcement and private sector partners, the incumbent will also be responsible for helping to reduce and control fraud losses and conducting external investigations into suspected crimes against American Express. Emphasis will be placed on routine and moderately complex cases involving cybercrime activity. At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Requirements
- Experience in supporting worldwide cybercrime investigations.
- Experience in facilitating dialogue between industry, government, and academia.
- Experience in supporting criminal research projects and analysis.
- Experience in liaising with international law enforcement and private sector partners.
- Experience in reducing and controlling fraud losses.
- Experience in conducting external investigations into suspected crimes.
- Experience with routine and moderately complex cases involving cybercrime activity.
Responsibilities
- Supporting worldwide cybercrime investigations into unlawful acts which may have been committed against our company and customers.
- Facilitating dialogue between member parties of the NCFTA.
- Supporting diverse criminal research projects, analysis, and business responsibilities related to the cybercrime threat landscape.
- Acting as a key liaison with international law enforcement and private sector partners.
- Helping to reduce and control fraud losses.
- Conducting external investigations into suspected crimes against American Express.
- Handling routine and moderately complex cases involving cybercrime activity.
Benefits
- Competitive base salaries
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
