Manager, MP&L Quality

Ford Motor • Dearborn, MI

1d • Hybrid

About The Position

In this position, you will lead the global quality strategy for vehicle and material logistics, developing and implementing a cohesive global quality framework. You will establish governance forums, conduct audits, and collaborate with internal and external partners to ensure compliance with quality standards, contractual obligations, and regulatory requirements. Additionally, you will benchmark and implement best-in-class delivery standards, gather and analyze customer feedback, and ensure transparent communication and issue resolution to enhance vehicle delivery experiences globally.

Requirements

• Bachelor’s degree in engineering, supply chain management, logistics, business, quality management, operations, or a related field or equivalent combination of relevant education and experience.
• Significant progressive experience in logistics, manufacturing, supply chain, quality, claims, warranty, or related operations.
• Demonstrated leadership experience in a large, complex, global organization.
• Experience leading vehicle logistics, material logistics, manufacturing quality, supplier quality, claims, warranty, or customer-experience operations.
• Strong knowledge of structured problem-solving, root-cause analysis, corrective and preventive action, and continuous-improvement methods.
• Demonstrated ability to lead cross-functional and geographically dispersed teams.
• Strong analytical skills with the ability to translate quality, claims, cost, audit, and customer data into business actions.
• Demonstrated ability to influence change across organizations and with external business partners.
• Ability to work independently, make sound decisions with limited direction, and manage multiple complex priorities.
• Strong financial and business acumen, including an understanding of claims recovery, cost analysis, account reconciliation, and internal controls.
• Proficiency with Microsoft Outlook, Excel, PowerPoint, and collaborative business applications.
• Ability to travel domestically and internationally.
• Ability to participate in meetings across global time zones outside normal business hours when required.

Nice To Haves

• Experience in Ford MP&L, Manufacturing, Global Quality, Warranty, FCSD, Purchasing, or Marketing and Sales.
• Experience with vehicle logistics across rail, car haul, ocean, yard, port, or terminal operations.
• Experience with material logistics, including inbound transportation, packaging, warehousing, cross-docks, sequencing, or line-side delivery.
• Experience overseeing transportation claims, financial recovery, and third-party claims administrators.
• Knowledge of Ford quality and warranty systems, policies, and procedures.
• Experience with audit frameworks, MCRP, internal controls, and evidence-book requirements.
• Working knowledge of QLS, Overhaul, Business Objects, SharePoint, Access, Alteryx, robotic process automation, and related analytics tools.
• Experience with customer journey mapping and customer satisfaction metrics such as NPS, CSAT, and CES.
• Lean, Six Sigma, quality auditor, or related professional certification.

Responsibilities

• Develop and help lead the global MP&L quality strategy for vehicle and material logistics.
• Establish a common global quality operating framework that defines policies, procedures, standards, controls, escalation processes, and accountability across all regions.
• Align regional vehicle and material logistics quality processes with Ford Global Quality policies, warranty procedures, and enterprise quality objectives.
• Develop, maintain, and continuously improve global MP&L quality policies, procedures and standards covering vehicle and material logistics.
• Define global minimum requirements while enabling appropriate regional implementation based on regulatory, operational, and market needs.
• Identify and deploy global best practices across North America, South America, Europe, China, International Markets Group, and other applicable regions.
• Establish governance forums and operating reviews to monitor quality performance, systemic risks, corrective actions, and regional implementation.
• Provide regular quality updates, risk assessments, and improvement recommendations to senior MP&L, Manufacturing, Supply Chain, and Quality leadership.
• Ensure audits evaluate compliance with Ford requirements, contractual obligations, process controls, quality standards, and applicable regulatory requirements.
• Partner with regional leads to conduct carrier, supplier, terminal, port, yard, warehouse, and plant logistics quality audits.
• Partner with Internal Controls, Finance, Purchasing, Legal, Risk Management, and Global Quality on logistics quality and claims compliance.
• Define standardized global metrics, data definitions, performance targets, reporting cadences, and quality expectations for carriers, logistics service providers, terminals, ports, warehouses, facilities, and related suppliers.
• Partner with Purchasing to incorporate quality standards, audit rights, performance metrics, claims responsibilities, and corrective-action requirements into commercial agreements.
• Partner with IT and digital teams to enhance inspection, claims, audit, reporting, supplier-performance, and customer-feedback systems.
• Champion the use of automation, machine vision, artificial intelligence, and digital process controls where they improve quality, claims performance, risk detection, and operational efficiency.
• Serve as the primary MP&L interface to Ford Global Quality through a dotted-line relationship.
• Benchmark and implement best-in-class (BIC) quality and delivery related customer experience for vehicle deliveries to dealers, fleet partners, and other final-destination customers around the world.
• Establish global delivery standards for delivery.
• Gather, analyze, and synthesize customer feedback through surveys, interviews, focus groups, dealer councils, complaint data, and journey-mapping sessions.
• Translate customer feedback and satisfaction data into actionable process, technology, carrier, and policy improvements.
• Build and maintain long-term relationships with key dealer, fleet, commercial, and internal stakeholder groups.
• Establish clear escalation, communication, ownership, and closure requirements for vehicle delivery issues.
• Ensure timely and transparent communication with dealers and customers regarding delivery damage, in-transit repairs, missing equipment, delays, and claim resolution.
• Identify recurring customer pain points and work across MP&L, Marketing and Sales, Quality, Warranty, FCSD, carriers, and plants to eliminate root causes.

Benefits

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager