Manager, Mortgage Operations

Achieve • Tempe, AZ

5d • Hybrid

About The Position

As a Manager of Mortgage Operations, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions.

Requirements

• Minimum 5 years of experience in a mortgage-banking capacity to include underrating, closing and/or post-closing leadership of staff to include loan-underwriting experience.
• Minimum 2 years in a supervisory/management position.
• Thorough knowledge of First, Conventional/FHA/VA and Second loan originations as well as all technical aspects of residential lending
• Ability to work independently and motivate staff to achieve goals.
• Ability to complete assigned tasks within strict timeframes and work in a fast-paced environment.
• Ability to successfully tailor communications according to the audience.
• Effective, professional verbal and written communication skills. Including the ability to prepare and effectively facilitate presentations.
• Ability to interact with diverse groups of people including business community members, potential borrowers and referral agents in a professional and diplomatic manner.
• 5+ years of experience in customer service.
• High school diploma or equivalent

Nice To Haves

• Bachelor degree preferred.
• Active FHA DE & VA LAPP designation is a plus.

Responsibilities

• Interview, train, evaluate, coach, and motivate staff.
• Ensure staff are trained on policies, procedures and guidelines, and underwriters.
• Work with management in setting & monitoring effective performance goals.
• Ensures quality member service, loan production standards and loan quality standards are maintained at all times.
• Manage all operations pipeline, ensuring accurate and timely follow up.
• Resolve member service and loan issues.
• Review loans that are escalated by sales or operations staff.
• Maintain current working knowledge of all loan products, procedures, systems, regulations, etc. to ensure compliance with regulatory agency requirements.
• Stays current in industry trends and best practices.
• Makes recommendations to department processes and procedures as needed.
• Direct the development and implementation of training courses and oversees curriculum so it remains current and meets the ongoing needs of the operations staff.
• Demonstrated knowledge of agency (FNMA & FHLMC) guidelines, policies, and procedures.

Benefits

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED