Director of Mortgage Operations

Equity Smart Home Loans • South Pasadena, CA

6h

About The Position

Equity Smart Home Loans is hiring a Director of Mortgage Operations to lead the day-to-day operations of our mortgage company and serve as a key operational partner to the CEO. This role is ideal for an experienced mortgage operations leader who understands loan processing, funding, brokered and correspondent loan workflows, loan officer onboarding, third-party processors, commission/payment coordination, branch support, and operational process management. The Director of Mortgage Operations will be responsible for ensuring the company runs smoothly on a daily basis. This includes overseeing processing workflows, funding coordination, onboarding support, third-party processor performance, office operations, internal communication, operational escalations, and cross-functional execution between sales, training, accounting, compliance, and executive leadership. We are looking for someone who can step into a leadership role quickly, bring structure to complex workflows, and become the primary owner of day-to-day operations.

Requirements

• 7+ years of residential mortgage industry experience.
• 3+ years of mortgage operations leadership, processing management, funding management, branch operations, or equivalent experience.
• Strong understanding of mortgage loan processing from application through closing and funding.
• Experience with brokered and correspondent mortgage workflows.
• Experience managing processors, loan officer support workflows, and operational escalations.
• Strong knowledge of LOS systems; Arive experience strongly preferred.
• Ability to manage competing priorities in a fast-moving mortgage environment.
• Strong written and verbal communication skills.
• Ability to work directly with executive leadership and independently own operational outcomes.
• High attention to detail, strong follow-through, and strong judgment.
• Comfortable enforcing standards and holding team members accountable.

Nice To Haves

• Experience in a mortgage brokerage, correspondent lender, or hybrid mortgage platform.
• Experience overseeing third-party processors.
• Experience with loan officer onboarding and licensing/sponsorship workflows.
• Experience with commission/payment coordination.
• Experience supporting compliance reviews, audits, or state exams.
• Experience managing branch operations or multi-branch mortgage support.
• NMLS or prior MLO experience preferred but not required.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Lead and direct Equity Smart’s Long-Term and day-to-day Operations
• Lead daily mortgage operations across processing, funding, onboarding, branch support, and internal business operations.
• Oversee internal and external processing workflows, including third-party processors.
• Ensure loan files are properly tracked, documented, and updated in Company’s LOS.
• Coordinate with funding, post-closing, accounting, and sales leadership to ensure loans move efficiently from submission through closing and funding.
• Partner with the CEO on operational execution, issue resolution, and company priorities.
• Work closely with the training director to ensure loan officers and team members receive consistent onboarding, training, and operational guidance.
• Work with the sales manager or VP of Sales to support loan officer success, branch alignment, and operational accountability.
• Help oversee loan officer onboarding, compensation documentation, sponsorship fee communication, lender access, and operational setup.
• Assist in overseeing commission/payment workflows, and compensation-related operational questions.
• Maintain and improve SOPs, workflows, checklists, reporting, and accountability systems.
• Support branch managers and loan officers with operational questions, escalations, and process clarity.
• Help prepare the company for audits, exams, branch meetings, and compliance-sensitive operational reviews.
• Identify bottlenecks, reduce recurring issues, and create scalable solutions.

Benefits

• Base salary range: $110,000 – $150,000, depending on experience.
• Bonus opportunity available based on operational performance, company performance, and achievement of key objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed