Director of Mortgage Operations

Equity Bank•Wichita, KS

9d•Onsite

About The Position

The Director of Mortgage Operations leads the operational functions of the mortgage division, including processing, closing, post-closing, and servicing delivery. This role is responsible for operational efficiency, regulatory compliance, risk management, service delivery, process improvement, and team leadership while supporting mortgage production and customer experience goals.

Requirements

Bachelor’s degree in business administration, Finance, Accounting, or related field preferred
10+ years of mortgage operations experience across areas such as processing, underwriting, closing, servicing, or operational leadership
5+ years of leadership experience managing mortgage operations teams
Demonstrated experience improving processes, workflows, technology, and operational performance
Strong knowledge of mortgage operations, investor requirements, underwriting guidelines, and servicing practices
Knowledge of applicable mortgage regulations, including TRID, RESPA, HMDA, and ECOA
Strong leadership, coaching, and team development skills
Strong analytical, problem solving, and decision-making abilities
Experience with mortgage LOS, servicing platforms, workflow systems, and operational reporting
Strong communication, organizational, and project management skills
Ability to lead effectively in a fast paced, high-volume environment

Nice To Haves

Advanced degree or relevant industry certifications a plus

Responsibilities

Develop and execute operational strategies that support mortgage and organizational objectives
Oversee processing, closing, post-closing, and servicing delivery.
Establish performance standards and monitor productivity, cycle times, service levels, quality, and operational efficiency
Identify opportunities to improve processes, scalability, automation, and technology
Partner with Mortgage Sales, Mortgage Underwriting, Risk, Compliance, and leadership to align operational priorities
Ensure mortgage operations comply with company policies, regulatory requirements, and investor guidelines
Oversee quality control activities, audits, examinations, and corrective action plans
Monitor regulatory changes and implement necessary operational and procedural updates
Maintain appropriate operational policies, procedures, controls, and documentation
Manage operational budgets, staffing plans, capacity, and resource allocation
Monitor key metrics such as cycle times, cost per loan, pull through rates, and service delivery performance
Identify opportunities to reduce costs and improve efficiency while maintaining quality and compliance
Ensure consistent and efficient experience for borrowers and business partners
Partner with sales, underwriting and servicing teams to address escalated operational or customer issues
Lead, coach, and develop a high performing mortgage operations team
Establish clear expectations, performance standards, and accountability
Support employee development, succession planning, and professional growth
Foster a culture of collaboration, responsiveness, accuracy, and continuous improvement