Manager MOC Planning

JetBlue Airways Corporation•New York, NY

2d•$114,000 - $155,000•Onsite

About The Position

The Manager Maintenance Operations Center (MOC) Planning reports into the Senior Manager MOC and is responsible for leading the Maintenance Operations Center Planning team in the real-time coordination and execution of aircraft maintenance planning activities, and business strategy to accomplish Tech Ops goals, objectives and key metrics. This role focuses on optimizing aircraft routing, protecting scheduled maintenance, and managing deferral strategies to support fleet reliability, regulatory compliance, and operational performance. The Manager MOC Planning ensures effective integration between all MOC groups, Maintenance Planning groups and Network Planning, Line Maintenance, and System Operations to balance operational priorities with maintenance requirements. This includes oversight of aircraft swaps, ground time optimization, and maintenance deferral decisions within approved guidelines. The role is responsible for driving team performance, developing key performance indicators (KPIs), and providing regular reporting on planning effectiveness and operational impact. The Manager must maintain visibility across all operational shifts, including nights and weekends, to ensure consistent execution and team alignment. FAA regulatory compliance is essential, ensuring no overfly activities of any maintenance tasks.

Requirements

Bachelor’s Degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
Five (5) years airline Maintenance, Planning or Material experience
Three (3) years of leadership or supervisory experience
Strong working knowledge of Part 121 Federal Aviation Regulations
Experience in real-time operational environments (MOC, MCC, Line Maintenance, or Planning)
Strong understanding of aircraft routing, maintenance scheduling, and deferral management
Proven ability to balance operational demands with maintenance constraints
Experience developing and reporting KPIs and performance metrics
Strong analytical, decision-making, and problem-solving skills
Excellent communication and coordination skills across multiple operational groups
Proficiency with Microsoft Office Suite
Available for occasional overnight travel (10%)
Must be able to acquire and maintain a SIDA Badge
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice To Haves

Experience in MOC or MCC leadership roles
Experience with aircraft routing systems (e.g., TOPS) and maintenance systems (e.g., TRAX)
FAA Airframe and Powerplant Certificate or equivalent aviation certification
Experience with data analysis and reporting tools (Tableau, Power BI, etc.)
Lean/Six Sigma or continuous improvement experience
Strong understanding of operational performance metrics (OOS, D0, TDR, MEL rate)

Responsibilities

Leads and manages the MOC Planning team in the execution of real-time maintenance planning activities with sufficient ground time for aircraft maintenance
Directs teams on aircraft routing strategies including swaps, re-routes, and ground time adjustments to support maintenance requirements and operational performance
Ensures protection of scheduled maintenance by aligning aircraft routing and operational plans with maintenance constraints (manpower, ground time, parts availability) to ensure compliance with the Continued Airworthiness Maintenance Program (CAMP), FAA regulations, and company policies
Oversees the planning and prioritization of maintenance deferrals (MEL, CDL, NEF, and other approved deferrals) to balance the workload for compliance and safety requirements
Coordinates closely with all MOC teams, Materials, Maintenance Planning, Line Maintenance, and System Operations to ensure alignment on aircraft status, routing decisions, and maintenance execution
Supports OOS events through planning coordination, ensuring maintenance opportunities, swaps, and recovery options are evaluated and executed effectively
Ensures accurate and timely execution of maintenance planning actions within the Maintenance Engineering (M&E) system
Develops, implements, and maintains KPIs related to planning effectiveness, swap efficiency, maintenance protection, deferral usage, and operational performance. Prepares and delivers monthly KPI reporting to leadership, highlighting trends, risks, and opportunities for improvement
Reviews, recommends, and implements technology and processes improvements for continuous improvement initiatives, including process mapping to improve operational efficiency
Establishes, documents, and enforces standard work procedures for accountability on MOC Planning activities
Manages team workload, staffing alignment, and shift coverage to support a 24/7 operation
Strong leadership with a “How can I help” attitude, actively engaged across all shifts including nights and takes a significant role in coaching, development of direct reports and crewmembers to support engagement, growth, goal achievement and accountability
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
Other duties as assigned