Manager, Military & VA Student Finance

Covista•Columbia, MD

2d•$61,721 - $108,335•Hybrid

About The Position

Manager, Military & VA Student Finance is responsible for the overall processes, training, evaluation and support for student success through accurate management and processing of non-TIV financial aid including, but no limited to VA benefits as well as providing support to our internal customers and external agencies. This role manages day to day operations and handling of non-Title IV student issues, as well as assessing and measuring the effectiveness of services provided. This leader is charged with being a role model for the organization Covista values and fosters a culture of CARE consistent with organization's mission, vision, and purpose.

Requirements

Bachelor's Degree required or
Master's Degree preferred
4 years of combined professional experience required.
Prior people management experience required.
Experience working in a service-oriented industry and environment is required.
Must know federal and state financial aid rules and regulations.
PC skills in Microsoft Office and financial aid software.
Understand and support internal and external customer needs.
Exceptional leadership, critical thinking, organization and interpersonal communication skills. Ability to interact with all levels of the organization and work in a fast-paced environment. Ability to work independently and make sound decisions without supervision or direction.
Non-Title IV student finance experience required. Specifically, knowledge of principles, practices, methodology, and procedures for the provision of student financial aid and knowledge of federal and state financial aid laws.
Proven ability to set deadlines and ensure projects are completed.
Strong presentation skills.

Nice To Haves

Master's Degree preferred
Experience in budget preparation, financial modeling, and accounting management preferred.
Prior experience speaking in front of senior leadership is required.

Responsibilities

Directs and manages a Student Finance team that is responsible and accountable for the invoicing and certification of non-TIV funds in addition to billing, payment posting, reporting, and account management. and provides leadership in order to continually improve academic partner services.
Ensures that the department is appropriately staffed which includes interviewing candidates, making hiring/promotion decisions, and ensuring all colleagues understand their role and responsibility.
Evaluates and reviews current customer service/operational practices and processes and advises management on recommendations for improvement.
Provides management with tracking, reporting, and assessment of outcomes.
Leads in the development of colleagues, department, and/or functional area that have an integral role in the overall customer service/operational initiative.
Develops, implements, and monitors schedules that provide effective coverage to ensure quality.
May prepare department staffing and budget plans and maintain adequate staffing while remaining within service level.
Ensures that colleagues have the needed tools and resources to collaborate with various Covista functions, applying knowledge of military, finance, and higher education policies, compliance and regulations to assist in the resolution of student account concerns.
Identify and shares best practices with the department members to ensure that all staff members continuously provide and improve the student experience.
Maintain a thorough understanding of all non-Title IV Student Finance programs, policies and procedures.
May assist with designing and presenting any special reports/projects.
Completes other duties as assigned.
Performs other duties as assigned.
Complies with all policies and standards.