Manager, Migrant Workers Program (MWP) - Vancouver - Fixed Term until March 31, 2027

MOSAIC•Vancouver, BC

1d•CA$69,360 - CA$78,605•Hybrid

About The Position

MOSAIC is one of Canada’s largest settlement non-profit organizations dedicated to strengthening communities by supporting newcomers in building their new lives in Canada. Since 1976, MOSAIC has served over 26,000 clients annually across Greater Vancouver and BC through a wide range of programs including settlement, language training, interpretation, counselling, and employment services. As a certified living wage employer and a CARF-accredited organization, MOSAIC has a strong reputation and a compelling mission. This role is for a motivated Manager to lead the Migrant Workers Program, based at one of our Vancouver locations. We encourage individuals who may not meet 100% of the qualifications to apply, as MOSAIC is an equal opportunity employer committed to diversity and inclusion.

Requirements

Undergraduate degree in a related discipline (refugee and/or forced migration studies, intercultural studies, social studies, social work, business administration, area studies) or a combination of education, training and/or experience.
At least 2 years of experience in the Migrant Workers space and settlement services.
Supervisory and leadership skills.
Financial management skills.
Excellent knowledge of settlement procedures and organizations in BC.
Ability to work independently and lead a team.
Cultural Awareness.
Ability to communicate in English.
Interpersonal skills.
Community Development skills.
Ability to take initiative.
Clear understanding of confidentiality and privacy of client information.
Ability to set clear yet friendly professional boundaries.
Empathetic, respectful, and discrete; remains tactful and patient during stressful situations.
Highly organized and strong attention to detail.
Strong time-management, multi-tasking, and problem-solving abilities.
Excellent business judgment, analytical, and decision-making skills.
Ability to work independently with limited direct supervision.
Keen understanding of diversity issues, experience working in multicultural settings.
Current and satisfactory Criminal Record Check required.
Legally permitted to work in Canada through citizenship or permanent resident status, or a work permit allowing work for the duration of the position.

Nice To Haves

A second language will be considered an asset.

Responsibilities

Manage the Migrant Workers Program, including supervising staff.
Collaborate with internal programs (Settlement, Language, Employment, Child and Family) and external agencies, organizations, and stakeholders to develop, implement, and evaluate service delivery for migrant workers.
Ensure familiarity with funder contract agreements, funding expectations, cross-regional services, co-location programs, and operations.
Ensure program/service policies, procedures, and service standards are appropriate and meet CARF standards.
Supervise and support settlement workers, program assistants, and volunteers.
Facilitate curriculum and resource development for staff.
Ensure consistent and professional delivery of the Program.
Provide direct settlement information and support to newcomer clients as needed.
Respond to inquiries and provide presentations to target communities and/or stakeholders.
Supervise the promotion and marketing of related activities.
Work closely with managers of other Settlement programs.
Participate in/lead/facilitate various meetings (team, partnership, departmental, cluster, all staff, community), in-service training, and other assigned training.
Maintain working knowledge of emergent issues in newcomer settlement and community capacity building.
Coordinate the development of innovative services and resource materials supporting settlement and capacity building for newcomers.
Assist senior manager in identifying emerging newcomer needs and funding sources.
Participate in the development and submission of proposals and budgets for new and existing programs.
Assist senior manager and Finance Department in preparing contract budgets.
Monitor contract budgets, cash flows, variances, financial statements, reports, and expense records.
Hire, retain, train, supervise, and evaluate program staff, ensuring proper documentation.
Develop and support staff to reach their potential.
Direct program assistants to ensure volunteers receive orientation, proper placement, and adhere to MOSAIC Volunteer Resources policies.
Ensure implementation of MOSAIC’s policies and procedures.
Engage in public relations with community partners.
Act as a resource for community organizations, stakeholders, and partners to collaborate with MOSAIC in building capacity for immigrant and refugee communities.
Partner with community organizations and stakeholders to organize and coordinate public education/information/resource events.
Attend consultations, meetings, and conferences on issues related to settlement, newcomer labor market integration, community development, and policy dialogue.
Promote MOSAIC as a cross-region stakeholder and service provider through participation in community committees, task forces, and networks.
Ensure timely and accurate completion of narrative and data reports.
Regularly inform the senior manager on the progress of contractual outputs and outcomes.
Compile reports and service statistics for the senior manager on emerging issues, community trends, settlement services, and funder feedback.