Manager Mid Revenue Cycle - HIM Operations & Document Management

Advocate Health and Hospitals Corporation•Milwaukee, WI

26d•Remote

About The Position

Manages HIM Operations for Document Management/Scanning in the WI and IL Divisions for Ambulatory and Continuing Health. This role leads Ambulatory and Continuing Health Document Management (scanning) teams, ensuring timely, accurate, and compliant intake of patient records that support clinical care, coding, and revenue cycle workflows. This role partners closely with operations, education, and optimization teams to standardize workflows, maintain data integrity, and drive quality, efficiency, and regulatory compliance across multiple sites. Schedule : Monday - Friday 1st shift/standard business hours with ability to flex and meet needs of the team.

Requirements

Relevant industry certification from an approved accrediting body.
Bachelor’s degree in health information management, Healthcare Administration, or a related field, or equivalent experience.
Minimum 8 years of experience in mid-revenue cycle operations, coding, HIM, or healthcare technology, including 2+ years of leadership experience in a large integrated healthcare system.
Demonstrated knowledge of facility coding, professional coding, and HIM operational guidelines and workflows necessary to scope of work.
Understanding of third-party reimbursement programs, state and federal regulatory requirements, national and local coverage decisions, and coding classification systems (ICD-10, CPT, HCPCS).
Ability to organize, compile and analyze data from various sources in order to detect patterns, and identify areas for improvement.
Strong understanding of EHR systems and other revenue cycle technology solutions.
Proficient in Microsoft 365 products, including Teams, SharePoint, Word, Excel, PowerPoint, and Access.
Experience in optimizing workflows and improving operational effectiveness within a complex healthcare environment.
Skilled in prioritizing business needs and resource management to develop efficient and scalable processes.
Proven ability to manage teams, coach staff, and foster a culture of continuous improvement and accountability.
Ability to work effectively across multiple departments and within matrix organizational structures.
Strong interpersonal skills with the ability to engage clinicians, finance, IT, and revenue cycle teams to align goals, facilitate integration, and drive strategic initiatives.
Ability to identify and solve problems creatively, work within deadlines, and maintain a high level of accuracy and attention to detail.

Responsibilities

Lead and manage daily operations within the assigned function area, ensuring alignment with divisional and enterprise-wide goals.
Evaluate processes to improve efficiency, enhance productivity, and support standardized best practices across the Mid-Revenue Cycle.
Ensure adherence to regulatory requirements, accreditation standards, and organizational policies. Maintain confidentiality of patient records and report any perceived non-compliant practices to leadership or the Compliance Department.
Utilize key performance indicators (KPIs) to measure effectiveness, track trends, and implement data-driven strategies for improvement.
Leverage healthcare technology and analytics tools to enhance efficiency, support decision-making, and drive innovation in Mid-Revenue Cycle processes.
Engage with clinical, IT, Compliance, and Revenue Cycle leaders to integrate Mid-Revenue Cycle processes effectively, ensure regulatory compliance, and promote patient safety. Build and maintain relationships with key stakeholders to drive communication, problem-solving, and operational alignment.
Manage and develop a team of professionals by performing human resource functions such as hiring, performance evaluations, and professional development. Provide training, feedback, and career growth opportunities to foster a high-performing and financially responsible workforce.
Lead initiatives to improve operational effectiveness, oversee timelines, and drive system enhancements.