Manager - Merchandise Planning Execution & Operations Support

Staples Inc.•Richmond Hill, ON

10d•Hybrid

About The Position

This role owns the operational backbone that makes enterprise planning and promo execution run reliably week to week. This role owns the merch ticketing/mailbox system, UAT and release readiness, IT enhancement intake for Merchandising, and the day-to-day execution of coupons and promo across all channels. The Manager ensures execution consistency, reduces errors, and accelerates speed to market — while building the scalable process maps and standard operating models that let the broader team scale.

Requirements

Post secondary education, preferably in Business Administration.
Strong knowledge of merchandising operations, promotional execution, and retail processes.
Demonstrated ability to develop SOPs, process maps, and standardized operating procedures.
Experience with UAT, system releases, and promotional/coupon platforms.
Minimum of 4+ years of progressive merchandising experience.
3-5 years previous management experience.

Responsibilities

Own, maintain and improve enterprise calendar updates.
Support the development and execution of annual, quarterly, and seasonal business plans.
Monitor progress against business objectives and escalate risks.
Assist with forecasting and scenario planning.
Lead cross-functional alignment across Merchandising, Marketing, Supply Chain, and Store Operations to ensure readiness.
Own UAT, pre-sale validation, and release readiness for Merchandising systems and tools.
Drive IT enhancement requests and system improvements on behalf of Merchandising.
Build and maintain scalable process maps and standard operating models.
Manage coupon execution, reporting, and update terms and conditions.
Manage and develop a small team of execution coordinators/analysts.