Manager, Operations and Merchandise Execution

Macy's•Fredericksburg, VA

6d•Onsite

About The Position

The Manager, Operations & Style Merchandise Execution is responsible for delivering an exceptional customer experience through strong merchandise presentation that is visually compelling and inspiring. This role leads teams across style merchandise execution, omnichannel fulfillment, and product movement, to ensure product is customer-ready, and available whenever and wherever the customer chooses to shop. The Manager hires, coaches, and develops an inclusive team while driving sales, profit, and operational excellence through strong leadership, planning, and execution.

Requirements

Visual & Merchandise Execution: Expertise in merchandising standards, trend execution, pricing, signage, and visual presentation
Operational Excellence: Strong understanding of omnichannel fulfillment, product movement, and inventory management
Strategic Thinking: Ability to plan workload, prioritize initiatives, and execute against business needs
Customer Experience Focus: Commitment to delivering an elevated omni and in-store customer experience
Leadership: Ability to lead, coach, and develop teams across operations and merchandising execution
People Management: Experience hiring, training, and managing performance for direct and indirect reports
Communication: Clear and effective communicator and collaborator
Sense of Urgency & Collaboration: Thrives in a fast-paced retail environment and works effectively with others
Technical Proficiency: Skilled in Microsoft suite, computers, and handheld devices
Candidates with a High School diploma or equivalent are encouraged to apply
3–5 years of management experience in a retail environment
Ability to perform physical requirements including lifting 30 lbs., standing for extended periods, climbing ladders, and reaching
Flexibility to work days, evenings, weekends, and holidays

Responsibilities

Drive sales and profit through strong execution of merchandise presentation, pricing, signage, visual standards, and event setup
Lead merchandising, brand standards, and initiatives to create inspiring customer experiences
Interpret and execute seasonal and monthly merchandising and execution guides tailored to store architecture and assortment
Plan and direct receiving, processing, and movement of merchandise while maintaining back-of-house standards
Manage inventory flow, placement, stockroom organization, and reverse logistics
Lead and execute omnichannel operations, including BOPIS/BOSS fulfillment, and merchandise logistics
Ensure achievement of service level agreements (SLAs) for omni fulfillment and curbside operations
Build strong relationships with team members to drive key omni and customer experience metrics
Partner cross-functionally with Visual, Business Administration, Asset Protection, and brand partners on safety, audits, RFID, and execution standards
Foster an inclusive, respectful environment that supports engagement, accountability, and performance
Train, coach, and develop leaders and associates on operational, service, and merchandising standards
Interview, hire, train, manage, coach, develop, evaluate, and discipline direct and indirect reports
Work a flexible retail schedule, including days, evenings, weekends, and holidays
Perform other duties as assigned

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement