Manager, Membership Analytics and Reporting
About The Position
The Manager Membership Analytics and Reporting plays a key role in advancing membership strategy by leading analytics, reporting, and licensure data processes that support recruitment, retention, and overall membership growth and stabilization. The role is accountable for the accuracy and delivery of dashboards and official reporting, as well as the integration of licensure data, ensuring reliable information that informs membership performance and key KPIs. This position delivers analytically driven insights by identifying trends and translating complex data into actionable recommendations, while collaborating across teams and partners to support informed, data driven decision making and data strategy execution.
Requirements
- Bachelor's degree or experience in lieu of degree
- 5 years experience (or 9 years experience in lieu of degree) in/with: using enterprise level relationship management or data platforms (e.g., AMS/CRM systems)
- 5 years experience (or 9 years experience in lieu of degree) in/with: managing end to end delivery of analytics or data related initiatives, including requirements gathering, and delivery
- 5 years experience (or 9 years experience in lieu of degree) in/with: data management, report development, dashboard creation, and project management using business intelligence tools or enterprise reporting capabilities
- 5 years experience (or 9 years experience in lieu of degree) in/with: complex datasets to support business analysis, data validation, reporting, and decision-making
- 5 years experience (or 9 years experience in lieu of degree) in/with: gathering business requirements and translating them into reporting and analytics solutions
- 5 years experience (or 9 years experience in lieu of degree) in/with: collaborating with business stakeholders and cross-functional teams to deliver reporting and analytics initiatives
- General understanding of enterprise systems and how data supports reporting and decision-making
- Excellent verbal communication, writing, analytical, collaboration prioritization, presentation, and data management skills
- A self-starter, results-focused, and strategic
- Ability to interpret complex datasets, identify trends and discrepancies, and translate findings into actionable insights
- Ability to build intuitive, scalable reporting solutions, support self-service analytics, and synthesize data into clear, actionable narratives that inform strategic decision-making across cross-functional stakeholders
- Proficiency in Microsoft Excel or comparable analytical tools
- Experience using business intelligence platforms (e.g., Information Builders/WebFOCUS, Power BI, Tableau) or enterprise reporting tools to develop reports and dashboards
- Position may require before or after hours work
Nice To Haves
- Experience in a membership-based, association, or nonprofit organization
Responsibilities
- Leading analytics, reporting, and licensure data processes that support recruitment, retention, and overall membership growth and stabilization.
- Accountable for the accuracy and delivery of dashboards and official reporting, as well as the integration of licensure data.
- Ensuring reliable information that informs membership performance and key KPIs.
- Delivering analytically driven insights by identifying trends and translating complex data into actionable recommendations.
- Collaborating across teams and partners to support informed, data driven decision making and data strategy execution.
Benefits
- Promotes Work/Life Balance
- Hybrid Work Schedule (2-3 days from home)
- Health insurance/ dental reimbursement plan
- Ample Paid time off
- 401(k)
- Flexible Spending Account
- Life insurance
- Tuition reimbursement
- Paid Parental Leave
- Pet Insurance
- Student Loan Refinance
- 2 days off to work at a charity event of your choice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
