Manager, Member Firm Experience

FINRA•Rockville, MD

9d•Hybrid

About The Position

Member Firm Experience’s (MFE) responsibilities include planning and implementing conferences, events, and other industry education initiatives on rules, key topics and FINRA initiatives; working to provide opportunities for the industry to network with peers and FINRA staff; and working closely with subject matter experts from across the organization to inform FINRA's member firm communication efforts and educational programming. The Manager is responsible for FINRA’s educational programing which includes defining, developing, and executing on MFE strategic educational plan by managing the development of content for FINRA educational offerings to meet the educational needs of specific audiences and programs by: analyzing needs and topics; writing content and learning objectives; structuring logical flows of information; drafting; managing course edits and updates; and, confirming the accuracy and validity of content by leveraging subject matter experts (internal, external and CE Council and content committees).

Requirements

Bachelor's degree or equivalent and a minimum of eight (8) years of experience in the securities industry, relationship management, and/or client services required.
Excellent written communications skills.
Strong organizational and planning skills.
High attention to detail.
Strong interpersonal and relationship skills coupled with the ability to build and strengthen relationships at all levels of the business, including c-suite, and influence internal and external key stakeholders.

Nice To Haves

Advanced degree preferred.
General knowledge of financial services products, services, regulations and guidelines preferred.
Demonstrated experience developing and managing complex client relationships and strategic partnerships.
FINRA experience preferred.
Prior experience with education and training course development and delivery desirable.
Proficiency with the full suite of office software applications preferred.
Experience with learning management systems and other education and training platforms a plus

Responsibilities

Directs, conceptualizes, plans and implements educational programs for member firms by developing strategies and plans, including attendance targets, content development and delivery strategies for educational programs.
Defines, designs and develops curricula for new and updated educational offerings.
Creates and edits content outlines, content, and instructor notes
Identifies, selects and coordinates the efforts of internal and external subject matter experts to assist in the development of course content.
Maintains a working knowledge of legal, policy and regulatory issues related to the regulation and oversight of securities brokers, including regulatory trends in the US.
Interfaces with content development partners and internal staff throughout the content development and editorial processes.
Identifies, develops and advises on curriculum development of educational content on regulation and related market issues.
Independently lead internal and external meetings with stakeholders to develop and review content by: creating agendas; identifying, organizing and providing appropriate; and facilitating meetings.
Research and apply securities industry knowledge to FINRA’s educational programming by: including relevant information in educational materials; proactively monitoring rule changes, SEC mandates, new securities products and industry best practices; evaluating the impact of industry changes on existing materials and implementing edits when necessary; recommending updates to MFE strategic plan based on industry changes or trends.
Demonstrates FINRA’s values.
Collaborates, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Benefits

discretionary bonus
overtime pay
comprehensive health, dental and vision insurance
basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal insurance
immediate participation and vesting in a 401(k) plan with company match
FINRA-funded retirement contribution
tuition reimbursement
commuter benefits
adoption assistance
backup family care
surrogacy benefits
employee assistance
wellness programs
15 days of paid time off
5 personal days
9 sick days
two volunteer service days
military leave
jury duty leave
bereavement leave
voting and election official leave
care of a family member leave
childbirth and parental leave
nine paid holidays