Manager, Member Firm Experience

FINRA•Rockville, MD

1d•$97,700 - $211,400•Hybrid

About The Position

The Member Firm Experience (MFE) team is responsible for planning and implementing conferences, events, and other industry education initiatives focused on rules, key topics, and FINRA initiatives. The team aims to provide opportunities for the industry to network with peers and FINRA staff. The Manager, Member Firm Experience will oversee FINRA’s educational programming, including defining, developing, and executing the MFE strategic educational plan. This involves managing the development of content for FINRA educational offerings to meet the needs of specific audiences and programs. Key activities include analyzing needs and topics, writing content and learning objectives, structuring information logically, drafting content, managing course edits and updates, and confirming content accuracy and validity by leveraging subject matter experts.

Requirements

Bachelor's degree or equivalent and a minimum of eight (8) years of experience in the securities industry, relationship management, and/or client services required.
Excellent written communications skills.
Strong organizational and planning skills.
High attention to detail.
Strong interpersonal and relationship skills coupled with the ability to build and strengthen relationships at all levels of the business, including c-suite, and influence internal and external key stakeholders.

Nice To Haves

Advanced degree preferred.
General knowledge of financial services products, services, regulations and guidelines preferred.
Demonstrated experience developing and managing complex client relationships and strategic partnerships.
FINRA experience preferred.
Prior experience with education and training course development and delivery desirable.
Proficiency with the full suite of office software applications preferred.
Experience with learning management systems and other education and training platforms a plus.

Responsibilities

Directs, conceptualizes, plans and implements educational programs for member firms by developing strategies and plans, including attendance targets, content development and delivery strategies for educational programs.
Defines, designs and develops curricula for new and updated educational offerings.
Creates and edits content outlines, content, and instructor notes.
Identifies, selects and coordinates the efforts of internal and external subject matter experts to assist in the development of course content.
Maintains a working knowledge of legal, policy and regulatory issues related to the regulation and oversight of securities brokers, including regulatory trends in the US.
Interfaces with content development partners and internal staff throughout the content development and editorial processes.
Identifies, develops and advises on curriculum development of educational content on regulation and related market issues.
Independently leads internal and external meetings with stakeholders to develop and review content by creating agendas, identifying, organizing and providing appropriate materials, and facilitating meetings.
Researches and applies securities industry knowledge to FINRA’s educational programming by including relevant information in educational materials; proactively monitoring rule changes, SEC mandates, new securities products and industry best practices; evaluating the impact of industry changes on existing materials and implementing edits when necessary; recommending updates to MFE strategic plan based on industry changes or trends.
Demonstrates FINRA’s values.
Collaborates, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Benefits

Comprehensive health, dental and vision insurance.
Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal insurance.
Immediate participation and vesting in a 401(k) plan with company match.
Eligibility for participation in an additional FINRA-funded retirement contribution.
Tuition reimbursement.
Commuter benefits.
Adoption assistance.
Backup family care.
Surrogacy benefits.
Employee assistance.
Wellness programs.
15 days of paid time off.
5 personal days.
9 sick days.
Two volunteer service days.
Military leave.
Jury duty leave.
Bereavement leave.
Voting and election official leave.
Care of a family member leave (available after 90 days of employment).
Childbirth and parental leave (available after 90 days of employment).
Nine paid holidays.