Manager, Member Engagement & Activations

What • Knoxville, TN

5d • Hybrid

About The Position

As the Manager, Member Engagement & Activations, you'll play a key role in enhancing the value of Regal's loyalty and subscription programs by developing compelling rewards, exclusive experiences, merchandise offerings, and member benefits that strengthen engagement and satisfaction. In this role, you'll oversee the day-to-day management and ongoing evolution of the Regal Reward Center, working closely with internal teams, partners, vendors, and fulfillment providers to deliver high-quality rewards and experiences. You'll combine creativity, operational excellence, and customer-focused thinking to ensure our loyalty members continue to receive meaningful value from their membership.

Requirements

• 4–6 years of experience in loyalty, customer engagement, merchandising, e-commerce, experiential marketing, vendor management, or a related field.
• Experience managing products, rewards, benefits, events, inventory, fulfilment operations, or customer engagement programs.
• Strong project management, organizational, and relationship-building skills while balancing multiple priorities.
• Excellent communication skills and a strong attention to detail, with a passion for delivering outstanding customer experiences.

Nice To Haves

• Experience supporting loyalty, rewards, subscription, or membership programs within entertainment, retail, hospitality, or another consumer-facing industry.

Responsibilities

• Manage and continuously enhance the rewards, benefits, merchandise, collectibles, and experiences available to Regal loyalty and subscription members.
• Oversee the Reward Center lifecycle, including sourcing, launches, inventory management, fulfilment, replenishment, and retirement of rewards.
• Build and manage relationships with vendors, suppliers, licensors, fulfilment partners, and partners to expand member offerings.
• Analyze redemption activity, member feedback, performance metrics, and marketplace trends to optimize rewards and experiences.
• Collaborate with Loyalty Strategy, Marketing, Film, Operations, Technology, Finance, Creative, Analytics and Guest Services teams to deliver seamless member experiences.

Benefits

• Discretionary annual bonus
• Free movie passes and discounted concessions at any Regal location
• Paid vacation time and sick leave
• Eligibility to participate in our 401(k) retirement plan with company match after age 21 and one month of service
• Medical and prescription coverage, with company contributions toward the cost
• Company-paid life insurance and disability insurance
• Dental, vision, and supplemental life insurance options
• Additional coverage options including accident, critical illness, and hospital indemnity insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed