Manager, Meeting & Travel Services
About The Position
The Manager, Meeting Planning plays a critical role in delivering impactful, high-touch experiences that bring Mastercard’s strategy, culture, and leadership priorities to life. This role is responsible for the end-to-end planning and execution of complex, large-scale meetings and events, including global conferences of up to 3,000 attendees and highly curated C-suite programs. This individual is a strategic partner to senior leadership, balancing creativity with operational excellence to deliver seamless, on-brand experiences. The role requires a strong ability to manage complexity, anticipate needs, and execute with precision in fast-paced, high-visibility environments.
Requirements
- Extensive experience managing complex, high-profile meetings and events, including large-scale programs (1,000+ attendees) and executive-level engagements
- Proven ability to partner with and influence senior leadership, including C-suite stakeholders
- Strong project management skills with the ability to manage multiple priorities and deliver under tight timelines
- Strategic mindset with a focus on delivering impactful, business-aligned experiences
- Strong financial acumen, including experience managing large budgets and contract negotiations
- Proficiency with event and project management tools such as Cvent, Monday.com, and Concur
- Exceptional attention to detail and commitment to execution excellence
- Strong communication and stakeholder management skills in a matrixed organization
- Calm, solutions-oriented approach with the ability to anticipate needs and solve problems proactively
- Willingness to travel and support on-site execution
Responsibilities
- Lead the strategy, planning, and execution of large-scale meetings, conferences, and executive programs, ensuring a best-in-class attendee experience
- Partner closely with C-suite leaders and senior stakeholders to design and deliver high-impact, confidential, and strategically aligned programs
- Manage all aspects of event delivery, including program development, logistics, production, budgeting, and on-site execution
- Lead venue sourcing, contract negotiation, and risk mitigation for complex, multi-day and multi-location events
- Drive cross-functional collaboration with internal teams (Finance, Communications, Travel, Security, Executive Administration) to ensure seamless alignment and execution
- Oversee vendor relationships, including production agencies, hotels, catering, transportation, and technology partners, ensuring high service levels and strong ROI
- Develop and manage detailed project plans, timelines, and run-of-show documents to ensure precision execution
- Manage attendee registration, communications, travel coordination, and expense tracking using platforms such as Cvent, Monday.com, and Concur
- Ensure exceptional VIP and executive experiences, with a high level of attention to detail and white-glove service
- Proactively identify risks and implement mitigation strategies for high-visibility programs
- Track, manage, and reconcile event budgets, identifying efficiencies while maintaining quality
- Evaluate event performance and incorporate insights to continuously enhance the meeting experience
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
