Manager, Medicare Member Retention
About The Position
Maximizes member retention across the Enterprise by managing a team of retention performance managers that identifies, researches, prioritizes and determines the appropriate course of action for all applicable business matters. Directs monitors and contributes to special projects aimed at reducing Medicare member disenrollment in local markets, regions and nationally. Collaborates across business teams to execute retention campaigns to improve member experience with the health plan. At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Requirements
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
- Candidate must reside in the state of Florida near the Orlando or Miami area. Or reside in the state of New York near the Boroughs.
- Requires a Bachelor's degree and 5+ years of related experience preferably in Medicare industry.
- Minimum 2+ years supervisor experience preferred
- Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Nice To Haves
- Master's degree preferred.
- Experience with Medicare / Medicaid sales and being a people leader is highly preferred.
Responsibilities
- Manage a team of retention performance managers to develop and implement strategies to retain Medicare beneficiaries
- Analyze data and trends to identify retention challenges and opportunities
- Collaborate with cross-functional teams to improve member experience and satisfaction
- Create and manage programs to educate beneficiaries about benefits and services across the health plans
- Monitor and evaluate retention initiatives to ensure their effectiveness and make necessary adjustments
- Performs other duties as assigned
- Complies with all policies and standards
Benefits
- competitive pay
- health insurance
- 401K
- stock purchase plans
- tuition reimbursement
- paid time off
- holidays
- a flexible approach to work with remote, hybrid, field or office work schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
