Manager, Medical Staff Services

Summit Pacific Medical Center • Elma, WA

2d • Onsite

About The Position

Plans, organizes, and manages department activities for Medical Staff Services, Professional Student Learner program and Continuing Medical Education (CME) program in a manner consistent with Summit Pacific’s goals and objectives. Supervises department staff. Facilitates a positive employee and provider experience and assists the medical staff in understanding and supporting Summit Pacific’s mission and vision.

Requirements

• Bachelor’s degree in related field of study, or equivalent combination of education and experience.
• 3 years of directly related work experience that includes working with medical staff/providers and coordination of complex programs and related regulatory requirements.
• Two years of supervisory experience.
• Advanced knowledge of medical provider credentialing and privileging requirements and practices.
• Proficient in the use of current technology, including Microsoft Office products.
• Ability to learn and effectively use electronic medical records and other systems and equipment.
• Professional and effective written and verbal communication skills.
• Ability to identify and employ communication strategies appropriate to the audience.
• Ability to maintain accurate documentation and records in a timely manner.
• Ability to cultivate effective partnerships and work in collaboration with providers and other health care professionals.
• Strong accuracy and attention to detail.
• Ability to work independently performing a wide variety of assignments that require the use of independent judgment, systems-thinking, problem-solving, organization, and prioritization skills.

Nice To Haves

• DNV experience preferred.
• NAMSS Certified Professional Medical Services Management (CPMSM) or Certified Provider Credentialing Specialist (CPCS) preferred.
• Knowledge of MD Staff software preferred.

Responsibilities

• Plans, organizes, and oversees medical staff pre-hire, onboarding, and orientation processes to ensure an overall positive provider experience.
• Assists with provider recruitment; works with locums/recruitment agencies, assists in all aspects of planning and facilitating interviews and site visits.
• Administers and manages the timely credentialing and privileges of Summit Pacific Medical staff, including contracted medical staff.
• Develops and maintains credentialing policies and procedures in accordance with regulatory / DNV accreditation standards and medical staff bylaws.
• Ensure actions are carried out in an accurate, timely manner and that the department meets service and performance expectations, while ensuring regulatory compliance, survey readiness, and effective coordination of services.
• Provides support and guidance to the Medical Executive Committee. This includes establishing meeting agendas, providing notifications, taking meeting minutes, and guiding committee functions to ensure compliance with SPMC Medical Staff policies, Medical Staff Bylaws and accreditation standards.
• Supports the medical staff peer review function to ensure compliance with CMS Conditions of Participation and Medical Staff Bylaws.
• Works with Quality & Risk to facilitate timely and proper notification regarding potential claims involving peer reviewed cases and to facilitate Ongoing Professional Practice Evaluation (OPPE) and Focused Professional Practice Evaluation (FPPE).
• Participates in the development, implementation, ongoing assessment, and improvement of medical staff services, CME programs, processes, policies, and procedures.
• Research trends and best practices, identifies opportunities/gaps, and develops recommendations.
• Coordinates the CME program. Supports providers with organizing and scheduling CME program presentations. Ensures all presentations meet CME Accreditation criteria, and manages the CME budget.
• Supports the Professional Student Learner program. Facilitates professional student rotations to ensure SPMC, school, and student requirements/needs are met. Coordinates rotations to ensure an appropriate/manageable number of students are onsite at any given time.
• Serves as a resource for medical staff members, other hospital departments and external sources on Medical Staff related matters.
• Assists medical staff with inquiries, problems, or complaints within the realm of designated authority. Ensures that provider concerns are directed appropriately and addressed through established medical staff processes.
• Engages with both internal and external partners to advance the Summit Pacific mission and vision.
• Participates in professional groups/associations.
• Participates in or leads work groups, projects and committees as assigned.
• Performs special projects and other related duties as assigned.
• Builds and Maintains Relationships: Actively gets to know direct-reports and peers. Customizes interactions to meet the needs of different groups. Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals; encourages others to work collaboratively. Surfaces and resolves conflicts in a timely and constructive manner; seeks to understand others’ points of view.
• Communicates a Compelling Vision and Direction: Engages staff to understand and support the SPMC mission and vision; ignites the passion of individual team members to advance the vision. Effectively uses a variety of tools to motivate and inspire action.
• Demonstrates Effective Management Skills: Accurately and timely executes managerial tasks, such as: Manages financial resources effectively. Maintains equipment and physical space. Manages department to meet service and performance expectations. Maintains appropriate staffing levels and competency of staff. Monitors and manages staff performance, satisfaction and engagement. Maintains accurate and complete paper and electronic records. Initiates actions to improve data integrity and standardization of processes. Develops and monitors department performance indicators; provides regular reports to leadership. Develops/recommends strategies to address areas of concern. Ensures compliance with regulatory requirements and federal, state and local laws.
• Develops Self and Others: Pursues personal and professional development. Maintains professional skills and awareness of regulatory changes, compliance issues, innovations and developments through research and training/continuing education opportunities. Serves as a professional resource and subject matter expert. Reflects on successes and failures and applies lessons learned. Trains, develops, and guides employees; provides honest and clear feedback regarding strengths, weaknesses and areas for development. Encourages employees to reflect on their successes and failures and identify lessons learned.
• Drives Results: Ensures team understanding of roles and accountabilities; aligns efforts; monitors, recognizes & rewards progress. Translates ideas into concrete actions; inspires followers; mobilizes resources; anticipates potential problems and develops contingency plans to overcome them. Works across organizational boundaries to achieve desired results; concentrates on outcomes rather than activities; delivers measurable results, on time and within budget.
• Fosters an Environment of Trust and Integrity: Consistently behaves in a respectful, open, fair, and objective manner. Takes others perspectives and emotions into account. Honors confidentiality; effectively manages triangulation. Follows through on commitments. Leads by example.
• Leads Innovation: Applies research, benchmarks, and creativity to identify and implement departmental innovations.
• Manages Change: Recognizes and responds promptly to changes in workload or circumstance, adjusting assignments or workflow as necessary to achieve optimal productivity and efficiency Demonstrates tolerance and adaptability when dealing with ambiguous situations. Applies basic change management concepts to engage direct reports in understanding and adopting change.
• Thinks Strategically: Actively participates in strategic planning activities. Develops departmental plans and strategies to address current and future challenges and opportunities. Educates and involves direct reports in strategic planning.
• OrganizOrganizational Responsibilities: In addition to the duties and responsibilities listed above, leaders are expected to support and uphold the Summit Pacific mission, vision and values; comply with policies, procedures, and regulatory requirements; and conduct themselves in an ethical, professional, respectful, and collaborative manner.

Benefits

• Competitive Compensation
• Medical
• Prescription
• Dental (including Orthodontia)
• Vision
• Healthcare FSA and daycare FSA
• Daycare subsidized benefit
• Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Short- and long-term disability
• Generous employer 403b match contributions for retirement
• 457 retirement account for additional funds
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Smoking Cessation Assistance
• Employee Wellness Program
• Employee Committees to participate in such as Spirit Team
• Beautiful on-site gym for employees
• Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps
• Walking trails on site

What This Job Offers

• Job Type: Full-time
• Career Level: Manager