Manager, Medical Information

Sandoz•Princeton, NJ

10d•$119,700 - $222,300•Hybrid

About The Position

The Medical Information Manager will provide timely, accurate and balanced first point of contact medical/scientific and technical information for telephoned medical questions and issues in real time; document medical inquiries; create positive customer interactions; capture potential adverse events; and provide disease state and product training to internal groups. Will also serve as a medical reviewer in the Medical, Legal, Regulatory review process for promotional and non-promotional materials. Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! Position Location: This position will be located at the Princeton, NJ US Headquarters site. Our Sandoz flexible hybrid working approach allows US office-based employees to work up to 50% of their monthly workday remotely. This role will not have the ability to be located remotely. Must be authorized to work in the U.S. U.S. work visa sponsorship is not available for this role now or in the future. Travel Requirements: Up to 5%

Requirements

PharmD degree required
Technical Skills – Able to interpret complex questions and information and has clear understanding of therapeutic area and products to respond to unsolicited requests.
Problem Solving – Identifies and resolves problems in timely manner; gathers and analyses information skilfully develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional customer situations; responds promptly to customer needs. Ability to plan, organize, prioritize, and execute multiple tasks within assigned objectives.
Customer Service – Responds promptly to customer needs.
Oral Communication – Must be able to communicate effectively; listen and get clarification.
Diversity – Shows respect and sensitivity for cultural differences. Remains open to others’ ideas and try new things.
Interpersonal – Interacts and effectively communicates with management and non-management employees across the company as well as healthcare professionals (physicians, nurses, and pharmacists).
Ethics – Works with integrity and ethically.
Organizational Support – Supports organization's goals and values.
Adaptability – Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time.
Dependability – Completes tasks on time or notifies appropriate person with an alternate plan.
Judgment – Exhibits sound and accurate judgment.
Professionalism – Treats others with respect and consideration regardless of their status or position.
Quality – Looks for ways to improve and promote work quality.
Computer literacy is required
Excellent verbal, written, and telephone communication skills
Strong ability to analyze and synthesize emerging scientific data and put into strategic context
Ability to lead strategically, drive performance, build alignment, and collaborate
Demonstrated entrepreneurial behavior and problem-solving skills
Previous experience in presenting scientific data both verbal and written
Experience having effective interactions with appropriate levels of the organization and with an external audience
Learning agility
Knowledge of scientific and clinical research techniques
Knowledge of GCP and regulatory requirements
Ability to prioritize, stay organized and meet deadlines under pressure or time constraints and to manage multiple projects in a fast-paced environment
Ability to balance excellent customer service skills with strict compliance requirements
Ability to collaborate across different functional areas to ensure alignment with governance processes and to meet business objectives
Strong leadership, interpersonal, and communication skills
Capable with Microsoft suite of programs including Word and Outlook, and extensive experience in managing and utilizing web-based software.

Nice To Haves

At least 2 years of experience in a medical information setting
Post-graduate specialty training (Fellowship)
Customer-oriented approach and ability to effectively work in cross-functional teams.
Strong knowledge of medical terminology, pathophysiology, pharmacology, pharmacotherapeutics, and laboratory diagnostic tests
Knowledge of drug information processes and adverse event reporting regulations a must

Responsibilities

Lead and deliver timely and high-quality support for all Medical Information projects with ownership and accountabilities, including:
Coordinate information flow from internal and external sources to facilitate the dissemination of accurate, timely, consistent, and balanced information to internal personnel and external customers
Research and respond with written and oral inquiries from internal and external customers
Proactively develop medical response documents, create unique responses, and revise/update existing documents in database
Search, evaluate, and summarize the published medical and scientific literature.
As part of the Materials Approval Process team provide high-quality review of promotional materials for assigned products and attend live meetings as required; 1) ensure materials are scientifically accurate, current, and properly substantiated and referenced; 2) ensure material is scientifically rigorous and presented with appropriate context; and 3) ensure material is scientifically understandable for intended customer audience
Work independently yet ensure strategic alignment of information with key internal stakeholders and experts, as necessary
Identify emerging medical trends, marketplace issues (e.g., Medical Inquiry Trends, Business Intelligence) and quality assurance issues and share with appropriate personnel
Participate in the creation of, and ensure adherence to, departmental and corporate policies and quality standards
Support other MI Managers and AD in the development and review of other materials as needed; AMCP dossiers, Medical Intelligence, website, etc.
Support mentoring PharmD fellow and summer intern, when requested.

Benefits

competitive salary
health insurance coverage for medical, prescription drugs, dental and vision
a generous company match for retirement savings accounts
generous paid time off
hybrid work policy that combines a mix of in-person and remote work to allow our employees flexibility
sign-on bonus
restricted stock units
discretionary awards
401(k) eligibility
various paid time off benefits, such as vacation, sick time, and parental leave