Manager, Medical Information

Takeda • Lexington, MA

2d • Onsite

About The Position

This role supports the delivery of US Medical Information (MI) services for the Neuroscience therapeutic area, ensuring timely and accurate responses to inquiries. The position contributes to the development and maintenance of Neuroscience MI content, manages complex inquiries through the second-line escalation process under the supervision of the Medical Information Lead, and oversees daily interactions with vendors and third-party providers. Additionally, the role supports digital, omnichannel, and AI-enabled MI activities.

Requirements

• A medical or scientific degree is required.
• > 2 years of related work experience.
• >2 years of experience in the biopharmaceutical industry, preferably within a matrix structure is required.
• Good knowledge of medical information best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines.

Nice To Haves

• Previous therapeutic area experience within the area of Neuroscience preferred.

Responsibilities

• Deliver timely, accurate Neuroscience medical information responses across all channels, including digital platforms.
• Develop and update MI materials (SRDs, FAQs, digital modules).
• Support escalated inquiry resolution requiring TA knowledge.
• Ensure accurate AE/PC reporting and adherence to MI SOPs.
• Develop and deliver training programs for internal stakeholders and vendor teams, incorporating digital learning platforms and interactive modules to promote best practices and digital fluency.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) plan and company match
• short-term and long-term disability coverage
• basic life insurance
• tuition reimbursement program
• paid volunteer time off
• company holidays
• well-being benefits
• sick time
• paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager