Manager Medical Education Programs / Medical Education

Hartford Healthcare•Bridgeport, CT

4d•Onsite

About The Position

Under the supervision of the System Director, Medical Education Programs, the Manager, Medical Education Programs provides operational support for GME programs, assists with GMEC activities, and coordinates the day-to-day management of program operations and training site processes. The Manager supervises program coordinators, supports accreditation preparation activities, and helps maintain compliance with LCME, ACGME, and other regulatory requirements. This position also collaborates with the VP of Academic Affairs, System Director of Medical Education Programs, and QU Netter School of Medicine to support departmental projects and institutional initiatives.

Requirements

Bachelor’s degree in business administration, Healthcare Administration and/or Healthcare Policy.
Minimum 5 years relevant work experience in a healthcare setting.
Must become Training Administrators in Graduate Medical Education (TAGME) eligible within 2 years from assuming the role.
English.
Demonstrates strong leadership and professionalism in all settings, serving as a role model and representative of the department in institutional, academic, and external forums.
Exhibits sound judgment and data-informed decision-making, ensuring actions align with organizational values and strategic goals.
Maintains a high level of discretion and confidentiality, especially when handling sensitive personnel, financial, operational, and learner-related matters.
Communicates effectively across all levels, with exemplary verbal, written, and listening skills, and the ability to present complex information clearly, accurately and persuasively.
Collaborate with diverse stakeholders to build consensus, foster teamwork, and drive shared outcomes.
Manages multiple priorities and projects in a fast-paced environment, demonstrating excellent time management and organizational skills.
Monitors and evaluates departmental functions and program effectiveness, identifying opportunities for improvement and innovation.
Apply strong financial and accounting knowledge to support budgetary planning and oversight.
Demonstrates familiarity with regulatory standards, including state, federal, and Joint Commission medical staff requirements, ACGME, LCME, and other regulatory bodies.
Brings experience and insight from academic and healthcare environments, with an understanding of the industry's culture, pace, and expectations, and the ability to navigate complex organizational dynamics with professionalism and tact.
Utilizes advanced technical skills, including Microsoft Office, learning systems, finance and payroll platforms, and adapts quickly to new technologies.
Possesses broad knowledge of medical education operations, including residency program calendars, recruitment, international medical graduate processes, accreditation, legal, and risk management considerations.
Effectively resolves complex problems, using critical thinking and a solutions-oriented approach.
Delegates responsibilities appropriately, ensuring team members are empowered and supported in a dynamic work environment.
Gathers and interprets data from multiple sources to inform service excellence and continuous improvement.
Demonstrates adaptability and resilience, working independently with minimal supervision while aligning with HHC’s H3W leadership behaviors.
Supports staff wellbeing, fostering a positive, inclusive, and psychologically safe work environment that encourages balance, recognition, and engagement.

Nice To Haves

Master’s degree in business administration, Healthcare Administration and/or Healthcare Policy.
7 years’ relevant experience in a healthcare or university setting.
Must become Training Administrators in Graduate Medical Education (TAGME) certified within 4 years from assuming the role and maintaining their certification.

Responsibilities

Provides staff with resources, training, and professional development opportunities to support their success in managing programs, rotations, and clinical sites.
Manages core HR functions including payroll, performance evaluations, compensation, leave of absence tracking, and oversight of anonymous reporting mechanisms.
Supports departmental projects and contributes to alignment with strategic goals established by leadership.
Oversee staffing processes, including recruitment, hiring, reappointments, promotions, demotions, and terminations.
Provides support to the VP of Academic Affairs, QU SOM, DIO, and program leadership including assisting with hiring processes, financial tracking, accreditation, and compliance-related tasks for all trainees, students, and other learner types.
Conduct regular check-ins, coaching sessions, and department meetings to foster staff engagement, address challenges, and promote continuous improvement.
Establishes clear performance expectations and feedback mechanisms to ensure accountability and support career growth within the team.
Promotes colleague wellbeing by encouraging a healthy work-life balance, recognizing achievements, and creating a supportive and inclusive work environment.
Serves as a central liaison among the Designated Institutional Officials (DIOs), Quinnipiac University School of Medicine (QU SOM), the HHC Medical Education Department, and other internal and external partners to promote alignment and continuity across graduate medical education initiatives.
Collaborate closely with Designated Institutional Officials (DIOs), program directors, and coordinators to uphold Accreditation Council for Graduate Medical Education (ACGME) standards and maintain program accreditation.
Oversees ACGME accreditation processes for the institution and its sponsored programs, ensuring readiness and adherence to accreditation timelines and requirements.
Monitors quality assurance and regulatory compliance across all graduate medical education programs, identifying areas for improvement and implementing corrective actions as needed.
Reviews and validates Program Letters of Agreement (PLAs) to ensure alignment with ACGME guidelines and institutional policies.
Serves as the Institutional Coordinator for all ACGME-accredited programs and as the ECFMG Training Program Liaison (TPL) for J-1 visa applicants, ensuring compliance with regulatory requirements and institutional standards.
Coordinates onboarding, offboarding, and required training for residents, fellows, program and staff administrators, institutional leaders, and other key stakeholders to ensure smooth transitions and readiness across all roles.
Facilitates cross-functional collaboration with HHC departments to support educational programs and clinical rotations.
Maintains and improves operational processes by implementing technology and standardized procedures developed at the institutional level.
In collaboration with the System of Director of Medical Education Programs, develops and implements policies and standardized procedures for training sites and its programs to ensure operational consistency and excellence.
Supports compliance efforts by maintaining adherence to policies and assisting with regulatory requirements under the guidance of institutional leadership.
Prepares financial reports to support departmental operations and budget monitoring.
Supports individual programs with budget development, monitoring, and financial planning to ensure alignment with institutional goals and funding requirements.
Oversee financial stewardship for the Graduate Medical Education department, ensuring responsible resource allocation, compliance with funding guidelines, and optimization of program sustainability.