Manager, Media Operations

dentsu•New York, NY

1d•Onsite

About The Position

Amplifi is the partnership, investment, activation & solution arm of dentsu. Designed for the algorithmic era, we are obsessed with client outcomes; building high performing solutions and innovative growth models that deliver value for all. The Amplifi Solutions team is organized into the following core practices, working together to deliver the Amplifi vision: Client Engagement delivers a seamless, end‑to‑end experience for partners and internal teams. The Client Success team identifies client needs and opportunities, translates them into clear value propositions, and aligns Amplifi’s solutions, partnerships, and programs to client objectives. At the same time, Client Operations designs and manages the infrastructure that protects and grows Amplifi’s revenue—ensuring accurate revenue recognition, compliant processes, and consistent operational rigor across all engagements. New Business & Growth team shapes compelling Amplifi offerings for new business pitches, ensuring our capabilities are clearly articulated and positioned to win Commercial leads Amplifi’s overarching commercial strategy—identifying, negotiating, and activating premier partnerships that power our best-in-class solutions and deliver diverse revenue growth Solutions leads the sourcing, development, and commercialization of innovative new products and services to solve client challenges and deliver measurable value for both clients and dentsu. Activation implements Amplifi solutions with a performance-first mindset—executing, optimizing, and reporting on campaigns across platform and direct channels to deliver the best outcomes for all (sanpo yoshi). Data, Technology & Measurement drives Amplifi’s product, data, and analytics initiatives to ensure the effective implementation of our solutions and data driven tools Business Strategy shapes & drives the strategic direction of the Amplifi organization, connecting the dots between our big picture goals and the day-to-day work across all teams. New Stream Media is dentsu’s monetization practice focused on building and scaling retail and commerce media networks. Leveraging deep expertise, hands-on execution, and proprietary frameworks, the team accelerates RMN maturity, drives monetization, and delivers growth through end-to-end solutions in strategy, activation, technology, and analytics The Manager, Media Operations is responsible for managing and optimizing the end-to-end client experience across designated client accounts. This role ensures delivery of day-to-day client success management while driving operational excellence, financial accuracy, and cross-functional alignment across Amplifi Solutions. As an operational partner, the Manager works closely with Activation, Solutions, Data, Tech & Measurement (DTM), Commercial, and Marketplace & Partnerships teams to translate strategy into execution—ensuring campaigns, reporting, and commercial frameworks are delivered accurately, efficiently, and at scale.

Requirements

3+ years in client success, account management, or media operations, preferably within holding companies, media agencies, or media/technology environments.
Experience managing client relationships and coordinating cross-functional delivery.
Strong understanding of campaign workflows, media execution, and operational processes.
Familiarity with financial reporting, accruals, savings models, and performance dashboards.
Strong organizational skills with the ability to manage multiple workstreams effectively.
Clear and confident communicator, able to simplify complex information for diverse audiences.
Collaborative team player with a proactive and solution-oriented approach.
Ability to operate effectively in a fast-paced environment with attention to detail and follow-through.

Responsibilities

Own day-to-day client success management across assigned agency teams, ensuring a high-quality and consistent client experience.
Act as a primary client contact, driving proactive communication, expectation setting, and issue resolution.
Translate client objectives into actionable plans across Amplifi Solutions products and services.
Support the flow of performance insights, value reporting, and product updates to agency teams.
Build strong working relationships with agency stakeholders, establishing trust and credibility.
Mentor and support junior team members (Associates and Managers), providing guidance on execution and best practices.
Set expectations for communication quality, documentation, and accountability.
Foster strong collaboration across Client Success and cross-functional teams to ensure consistent delivery.
Contribute to team culture by promoting a proactive, solution-oriented mindset.
Support execution of commercial models (fee structures, margin caps, spend caps) across accounts.
Partner with Commercial and Marketplace teams to ensure accurate communication of supply and partnership updates.
Guide agency teams toward optimal solutions based on client objectives, performance data, and commercial considerations.
Onboard new clients or agency teams, ensuring operational readiness.
Coordinate opt-in documentation, billing setup, and cross-functional alignment with Client Operations and New Business & Growth teams.
Deliver product trainings and foundational education sessions for agency and investment teams.
Ensure accuracy and integrity of dashboards, Dataverse entries, and financial reporting outputs.
Support accrual tracking, savings reconciliation, and value delivery reporting.
Identify discrepancies or risks and escalate as needed, partnering with Finance Ops and DTM to resolve issues.
Maintain accountability for data quality and reporting consistency across accounts.
Monitor campaign pacing, performance, and fulfillment across assigned solutions.
Ensure timely and accurate delivery of diagnostics, optimizations, and post-campaign reporting.
Proactively identify risks or performance gaps and coordinate cross-functional solutions.
Partner with Activation and DTM teams to resolve delivery issues and/or reporting discrepancies.
Maintain strong documentation practices including meeting recaps, issue tracking, and escalation management.
Execute standardized onboarding, reporting, and governance processes.
Identify operational inefficiencies and recommend improvements to workflows, tools, and processes.
Consistently adhere to documentation standards, and communication practices.
Ensure clarity across cross-functional workflows, including roles, responsibilities, and timelines.