Manager, Media & AV

Babson College • Wellesley, MA

2d • Hybrid

About The Position

The Manager, Media & AV is responsible for the planning, delivery, and ongoing support of enterprise audio-visual services across classrooms, conference rooms, collaboration spaces, and event venues. This role provides strategic leadership and hands-on oversight of AV operations, vendor integrations, lifecycle management, and service delivery to ensure high-quality, reliable user experience. The Manager, Media & AV partners closely with IT, Facilities, Academic/Business units, and external vendors to standardize AV platforms, manage upgrades, and align AV solutions with organizational goals.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 7-10 years of progressive experience in AV/media services leadership; and a minimum of 5 years managing staff and a budget.
• Deep technical knowledge of AV systems design, signal flow, control systems (e.g., Crestron, Cisco), and digital media workflows.
• Proven ability to lead and develop cross-functional teams in a fast-paced, service-oriented environment.
• Strong project management skills with experience delivering large-scale AV or media infrastructure projects.
• Exceptional communication and relationship-building skills across technical and non-technical stakeholders.
• Demonstrated experience with budget development, vendor negotiation, and strategic planning.
• Ability to work collaboratively with faculty, event planners, and executive leadership.
• Familiarity with accessibility standards and inclusive design principles for media and classroom technology.
• Must have deep technical expertise, operational excellence, and a strong service orientation to support Babson’s dynamic and evolving learning and engagement environments.
• Ability to create an environment where direct reports have the freedom and security to take initiative; deal with complexities with resilience, resourcefulness, and optimism; and appreciate open mindedness, creativity, and agility in thought and tactics.
• Ability to embrace ideas and changes created by all community members.
• Ability to work independently to solve problems; look for opportunities to take on responsibility; take thoughtful risks; and effectively act on new and ongoing initiatives, objectives, and solutions to gain sought-after results.
• Ability to anticipate and effectively handles change; demonstrate willingness to try new skills and challenging tasks; and is flexible in changing conditions.

Nice To Haves

• Experience in higher education or similarly complex environments
• Familiarity with learning management systems, lecture capture platforms (e.g., Canvas, Panopto, Cisco), and streaming technologies
• Experience integrating AV systems with enterprise IT infrastructure and security protocols

Responsibilities

• Own the enterprise AV roadmap, standards, and lifecycle strategy across all supported spaces.
• Define and maintain AV design standards, room typologies, and technology reference architectures.
• Align AV services with collaboration platforms (e.g., Teams, Zoom, Webex) and enterprise IT standards.
• Develop and manage AV budgets, forecasts, and capital planning; evaluate emerging AV technologies and recommend investments; and oversee budgeting, procurement, and inventory management for AV and media technology assets.
• Drive continuous improvement of AV reliability, usability, and user satisfaction.
• Manage AV integrators, service providers, and technology vendors.
• Oversee contracts, SOWs, renewals, and performance against deliverables.
• Ensure high-quality support for College events, guest lectures, board meetings, commencement, and hybrid programs with AV requirements.
• Oversee day-to-day AV operations, including incident response, proactive maintenance, and monitoring.
• Manage and mentor AV technicians, engineers, and/or contractors.
• Define roles, responsibilities, on-call support, and training plans.
• Ensure staff remain current on AV platforms, standards, and best practices.
• Foster a service-oriented, customer-focused team culture.
• Establish SLAs, support models, and escalation paths for AV services.
• Ensure consistent documentation, runbooks, and knowledge articles for supported systems.
• Lead AV projects including new builds, renovations, refreshes, and major upgrades.
• Assume additional responsibilities as required.

Benefits

• Medical, dental, vision, group life and long-term disability insurance, business travel accident insurance, and mental health benefits.
• Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year.
• Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
• Wellbeing programs, virtual fitness platform, and employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees