Manager, Material Operations

Avnet•Tempe, AZ

About The Position

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

Requirements

Typically 6+ years including 2+ years of supervisory experience
Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Nice To Haves

Strong service management mindset
Taking ownership of end-to-end outcomes.
Driving disciplined process documentation and knowledge sharing.
Delivering on service level commitments and operational objectives.
Proactively identifying trends, risks, and improvement opportunities.
Builds Effective Teams
Balances Stakeholders
Cultivates Innovation
Situational Adaptability
Strategic Mindset

Responsibilities

Supervise and prioritize daily team activities across Customer Returns (RMA), RMA Credits, RMA PRN Resolution Failure Analysis / QFS, Warranty Repairs, Factory Drop Ship Billing, SOX and SOC Audit Support.
Build and maintain an agile, cross-functional workforce capable of supporting multiple operational processes.
Develop team members through coaching, training, and career development planning.
Ensure service levels, operational metrics, and compliance requirements are consistently achieved.
Establish and maintain process documentation, knowledge management practices, and standard operating procedures.
Monitor performance, workload distribution, and process effectiveness while identifying opportunities for automation and optimization.
Drive root cause analysis and corrective actions to eliminate recurring issues and improve outcomes.
Partner with stakeholders across Operations, Finance, Logistics, Sales, and Product to resolve issues and improve business outcomes.