Manager - Marketing Transformation & Loyalty
About The Position
We are looking for a visionary leader who will blend business development acumen and marketing and loyalty expertise to drive growth and transformation. As a Manager in Marketing Transformation & Loyalty, you will play a pivotal role in shaping the future of marketing and loyalty in Canada while delivering client solutions focused on unlocking strategic value and scaling growth. The Manager will lead exciting projects including marketing innovation and AI optimization, Martech, customer strategy and segmentation, brand management, communications, loyalty, customer engagement and partnerships. The Manager will work across all industries including Financial Services and Retail collaborating with global Business Consulting, Studio+ and Marketing leadership to drive impact.
Requirements
- Strong background in Marketing and Loyalty with expertise across customer strategy, customer experience, Martech, brand development, data and analytics, performance management, communications and partnerships.
- Leadership in Retail, Payments and/or Financial Services including Credit Cards, insurance and wealth, ideally s with B2C and B2B experience
- Proven experience managing large-scale transformation projects, AI and digital innovation, and omni-channel strategies.
- Strong leadership, stakeholder management and communication skills.
- Passion for collaboration, teaming and partnership along with innovation in Marketing.
- Advanced analytical skills, including the ability to interpret complex data and drive actionable insights.
- Familiarity with Gen AI, GEO, AEO and Agentic Commerce along with deep experience with digital transformation and CRM tools.
Nice To Haves
- At least 10+ years’ experience of Marketing leadership within a large-scale organization or agency in sectors such as consulting, financial services, retail, high-tech, travel, telecommunications and/or loyalty.
- Experience leading cross functional teams or workstreams
- Understanding of regulatory requirements and compliance.
Responsibilities
- Manage daily operations related to customer interactions, ensuring seamless and positive experiences across all touchpoints
- Lead cross-functional teams including day-to-day client relationships, strategy, implementation of service design and process improvement initiatives.
- Analyse customer feedback and engagement metrics to identify pain points and opportunities for enhancement and growth
- Support the development and execution of transformation programmes, ensuring alignment with client objectives
- Collaborate with senior managers and partners to deliver high-quality client outcomes
- Establish and monitor KPIs for service and process excellence, reporting on progress and recommending improvements
- Applies AI in the flow of work with strong professional judgement - integrates AI into day-to-day delivery while validating outputs, challenging assumptions, and maintaining accountability for quality
- Leads responsible and risk-aware use of AI demonstrating sound judgement on data use, confidentiality, and ethical considerations and reinforces this standard practice; escalates risks appropriately and models good practices for teams
- Drives structured and creative problem-solving using AI to accelerate analysis, scenario generation, and insight development while maintaining clear linkage to business outcomes
- Builds repeatable ways of working with AI developing and sharing prompts, approaches, and tool usage that improve team productivity and consistency in existing data libraries/catalogues
Benefits
- comprehensive medical, dental, and prescription drug coverage
- mental health benefits
- a robust Employee Assistance Program
- group savings plans
- generous time off, including personal days, vacation days, and additional firm-wide holidays
- the option to purchase extra vacation days
- EY's exclusive learning programs
- internal opportunities for career development and advancement
- meaningful volunteering through EY Ripples
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
