Manager, Marketing PMO - Hybrid (Seattle, WA)

Nordstrom•Seattle, WA

2d•$110,500 - $183,000•Hybrid

About The Position

Nordstrom isn’t just another job — it’s a career. We are a leading fashion retailer that has offered the very best of what is on trend for men, women, and children since 1901. We believe in rewarding outstanding work, developing employees’ careers, and building long-term relationships with our customers. As a Manager in Nordstrom Marketing, you will have the opportunity to combine your passion for marketing and fashion to build a compelling and delightful experience for our valued customers. The PMO Manager is a key driver in how marketing initiatives and campaigns move from plan to market. This leader pairs strategic thinking with hands-on operational expertise to help the team deliver effectively and efficiently. Supporting a team of PMO Project Managers, they oversee campaign execution coordination, own the processes that keep it consistent, champion adoption of new tools, and contribute to special projects that shape how the PMO operates and evolves. They also serve as a trusted first point of contact when campaigns in execution need support. Reporting to the Sr. Manager, Marketing PMO, this role calls for a proven record of developing people and the judgment to evolve with business needs in a complex, fast-paced environment.

Requirements

Bachelor’s degree in Marketing/Advertising, Business, or equivalent experience.
5+ years of project/program management experience in marketing, advertising, design, or related fields.
2+ years of people management experience, or comparable experience coaching, managing performance, and developing others.
Experience contributing to or leading process/tooling change initiatives.
Demonstrated knowledge and application of project management principles and process methodologies (predictive, agile, hybrid).
Experience introducing a new tool or workflow to a team and sustaining adoption.
Strong understanding of marketing deliverables across digital, visual merchandising, social, media, video, broadcast, and print channels.
Excellent verbal and written communication skills, with the ability to clearly articulate status, risk, and solutions to leadership.
Strong organizational and prioritization skills, with the ability to balance team workload against shifting business needs.
Advanced experience with project management software solutions (e.g., Workfront), including reporting and administration.
Proficient with enterprise AI tools, with the ability to apply them in day-to-day work to improve speed, quality, and consistency.
Proficient in Microsoft Office (Word, Excel, PowerPoint, SharePoint).

Responsibilities

Support a team of Project Managers, collaborate across teams, and evolve with business needs.
Leads, mentors, and develops a team of Project Managers, providing regular coaching, feedback, and development support.
Owns performance management for direct reports, including goal setting, reviews, and calibrations.
Supports career growth, succession planning, and capability building for the team, in partnership with the Sr. Manager.
Identifies skill and coverage gaps across the team and partners with the Sr. Manager on hiring and onboarding.
Balancing the team's combined book of work against business demand.
Partners with PMO Program Management to determine capacity needed to execute planned work.
Monitors workload across the execution and delivery team using PMO systems (e.g., Workfront) and reassigns work within the team as needed.
Escalates resourcing gaps or over-commitments to the Sr. Manager with recommended solutions when the team cannot cover demand with available resources.
Serves as an escalation point for at-risk projects, stepping in directly or reassigning work as business needs require.
Leading initiatives that enable evolving Marketing and PMO priorities.
Supports special projects, including process redesign and tool rollouts, and ensures the team is onboarded as new tools launch.
Builds the team's fluency with enterprise AI tools (e.g., Claude, Gradial) and drives adoption in day-to-day execution to improve speed, quality, and consistency.
Represents the PMO in cross-functional working sessions tied to broader Marketing initiatives.
Documents and socializes new workflows, playbooks, or priorities as applicable.
Serving as the go-to point for cross-functional partners on projects actively in execution.
Takes first escalations from cross-functional partners on projects in execution, resolves what can be resolved, and brings in the Sr. Manager when support is needed.
Partners with stakeholders across teams to clarify scope, timing, and dependencies when execution hits a snag.
Keeping delivery standards and processes current and driving changes as execution surfaces gaps.
Maintains PMO delivery standards, methodology, and risk mitigation processes across the team, ensuring consistent adoption.
Recommends changes to delivery standards, workflows, and templates when execution reveals a gap, and partners with the Sr. Manager on updates that extend beyond the team.
Collaborates with the team to create and maintain process documentation.
Develops and delivers reports to communicate team-level performance, risks, and outcomes to Sr. Managers and the Director.
Develops and delivers reports and dashboards to communicate team-level project performance, risks, and outcomes to the Sr. Manager and Director.
Flags resourcing conflicts and delivery risks to the Sr. Manager and Director before they surface at the project level, with a recommended course of action.
Presents the team's book of work in PMO leadership forums, speaking to status and trends across the team's portfolio.