Manager, Marketing PMO - Hybrid (Seattle, WA)

Nordstrom•Seattle, WA

18h•Hybrid

About The Position

The PMO Manager is a key driver in moving marketing initiatives and campaigns from plan to market. This leader combines strategic thinking with hands-on operational expertise to help the team deliver effectively and efficiently. Supporting a team of PMO Project Managers, the Manager oversees campaign execution coordination, owns processes that promote consistency, champions adoption of new tools, and contributes to special projects that shape how the PMO operates and evolves. The Manager is also a trusted first point of contact when campaigns in execution need support. Reporting to the Sr. Manager, Marketing PMO, this role requires a proven record of developing people and sound judgment in a complex, fast-paced environment. The Manager leads and develops Project Managers, oversees performance management, and supports career growth, succession planning, hiring, and onboarding. The role balances team workload against business demand, monitors capacity using PMO systems, and responds to at-risk projects and resourcing gaps. It also leads or supports strategic PMO initiatives, process redesign, tool rollouts, and adoption of enterprise AI tools. The Manager collaborates with cross-functional partners, maintains delivery standards and documentation, handles project escalations, and reports team performance, risks, and outcomes to PMO leadership. The position is hybrid in Seattle, Washington. The annual pay range is $110,500 to $183,000, with offers dependent on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Bachelor’s degree in Marketing/Advertising, Business, or equivalent experience.
At least 5 years of project/program management experience in marketing, advertising, design, or related fields.
At least 2 years of people management experience, or comparable experience coaching, managing performance, and developing others.
Experience contributing to or leading process or tooling change initiatives.
Demonstrated knowledge and application of project management principles and process methodologies, including predictive, agile, and hybrid approaches.
Experience introducing a new tool or workflow to a team and sustaining adoption.
Strong understanding of marketing deliverables across digital, visual merchandising, social, media, video, broadcast, and print channels.
Excellent verbal and written communication skills, including the ability to clearly articulate status, risk, and solutions to leadership.
Strong organizational and prioritization skills, with the ability to balance team workload against changing business needs.
Advanced experience with project management software solutions such as Workfront, including reporting and administration.
Proficiency with enterprise AI tools and the ability to apply them in day-to-day work to improve speed, quality, and consistency.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and SharePoint.

Responsibilities

Lead, mentor, and develop a team of Project Managers through regular coaching, feedback, and development support.
Own performance management for direct reports, including goal setting, reviews, and calibrations.
Support career growth, succession planning, and team capability building in partnership with the Sr. Manager.
Identify skill and coverage gaps and partner with the Sr. Manager on hiring and onboarding.
Partner with PMO Program Management to determine capacity needed to execute planned work.
Monitor team workload using PMO systems such as Workfront and reassign work as needed.
Escalate resourcing gaps or over-commitments to the Sr. Manager with recommended solutions.
Serve as an escalation point for at-risk projects, stepping in directly or reassigning work as business needs require.
Support special projects, including process redesign and tool rollouts, and ensure the team is onboarded to new tools.
Build team fluency with enterprise AI tools such as Claude and Gradial and drive their adoption in day-to-day execution.
Represent the PMO in cross-functional working sessions tied to broader Marketing initiatives.
Document and socialize new workflows, playbooks, and priorities as applicable.
Act as the first escalation point for cross-functional partners on projects in execution; resolve issues or involve the Sr. Manager as needed.
Partner with stakeholders to clarify scope, timing, and dependencies when execution encounters problems.
Maintain PMO delivery standards, methodology, and risk mitigation processes, ensuring consistent adoption across the team.
Recommend updates to delivery standards, workflows, and templates when execution reveals gaps, partnering with the Sr. Manager on changes extending beyond the team.
Collaborate with the team to create and maintain process documentation.
Develop and deliver reports and dashboards communicating team-level project performance, risks, and outcomes to the Sr. Manager and Director.
Flag resourcing conflicts and delivery risks to the Sr. Manager and Director with a recommended course of action.
Present the team's book of work in PMO leadership forums, including status and portfolio trends.