Manager, Marketing Creative

AfterShip•Vancouver, BC

1d•CA$110,000 - CA$145,000•Remote

About The Position

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: We're hiring a people leader to build, lead, and reinvent our Marketing Creative team. You'll hire, develop, and inspire a team of designers while evolving AfterShip's brand system and directing creative across campaigns, product launches, and digital experiences. Your mission is to build a lean, high-performing organization that delivers exceptional creative at scale without compromising quality. This is a builder role. You'll design a modern, AI-powered creative production engine that combines cloud-based workflows, automation, and strong creative standards to enable high-volume, high-quality output. We're looking for someone with a fresh vision for how creative teams operate - someone who embraces AI as a force multiplier and can rethink traditional design processes while building the systems and team needed to support rapid growth. Success in this role requires exceptional cross-functional leadership and close partnership with Product Marketing, Growth, Partnerships, and other marketing stakeholders. You'll align creative strategy with business priorities, empower your team to do their best work, and establish scalable processes that elevate creative quality while supporting the company's next stage of growth.

Requirements

3+ years of people management experience, with a proven track record of hiring, managing, coaching, and developing creative teams while fostering a high-performance culture.
Experience building or scaling a creative organization, including establishing processes, workflows, and quality standards that enable teams to produce exceptional work at scale.
Direct experience leading or contributing to a brand evolution or rebrand. You understand how to evolve a brand system across multiple channels while maintaining consistency and momentum.
Experience partnering cross-functionally with Product Marketing, Growth, Partnerships, Product, and other stakeholders to balance creative excellence with business objectives.
In-house B2B SaaS or DTC e-commerce experience preferred. You've worked closely with internal marketing teams rather than primarily serving external clients through an agency.
A strong point of view on modern visual identity and brand design, with excellent creative judgment and awareness of contemporary design trends, especially for technology and AI-native products.
AI-fluent, with hands-on experience leveraging AI tools to accelerate creative production and designing AI-powered workflows that improve quality, speed, and scalability.
Proven success leading distributed teams and collaborating across time zones. You create alignment, accountability, and trust in a remote-first environment.

Nice To Haves

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Responsibilities

Build, lead, and grow a high-performing, distributed team of designers through hiring, coaching, mentoring, performance management, and career development.
Set the creative vision for AfterShip's brand system, partnering closely with the VP, Marketing to evolve our identity as the company grows.
Own creative direction across every marketing surface—including paid campaigns, product launches, sales enablement, lifecycle marketing, social, email, and AfterShip.com—ensuring consistently high creative standards.
Build and scale an AI-powered creative production engine that combines cloud-based workflows, automation, and design systems to enable high-volume, high-quality creative output.
Create systems that empower non-designers to self-serve routine creative needs, allowing your team to focus on high-impact strategic work.
Lead creative planning and prioritization across Product Marketing, Growth, Partnerships, and other cross-functional teams to ensure the highest-impact work ships quickly.
Manage external freelancers and creative agencies, providing clear direction, maintaining quality standards, and scaling capacity when needed.
Continuously improve creative operations, processes, and team effectiveness to help AfterShip scale efficiently.