Manager Marketing & Communications - North

Houston Methodist•The Woodlands, TX

About The Position

Plans and organizes day-to-day Marketing and Communications department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. Develops, manages and evaluates marketing plans/campaigns/sponsorships and internal and external communications and events/seminars/screenings. Leads and partners with leadership on the management of communications including press release writing/distribution, and content creation for website, e-newsletter, Leading Medicine community magazine and CEO communications. Collaborates with corporate PR in the event of media crisis.

Requirements

Bachelor's degree in marketing, business, journalism, public relations or related field
Eight years experience in marketing or communications
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
Ability to work effectively in a fast paced environment
Demonstrates flexibility and adaptability in the workplace
Ability to lead meetings, conversations and present with authority
Ability to uphold confidential and sensitive information
Proficient in spreadsheet, word-processing, and presentation software
Proactively manages own professional development, including receiving, seeking out and acting on performance feedback
Ability to engage and be open to ideas offered by others; works collaboratively and contributes to dialogue
Initiative in managing projects and communication with stakeholders
Has good judgment and decision-making ability, with strong analytical and critical thinking skills; understands when to escalate issues

Nice To Haves

Master's degree preferred
Health care experience preferred

Responsibilities

Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the Marketing and Communications department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.
Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
Facilitates the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.
Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators.
Maintains positive relationships and outcomes with marketing vendors/contacts (printers, media, designers, promotional, writers, etc.), leadership, employed and aligned physicians as well as corporate marketing to develop and implement local service line marketing and communications plans to build consumer preference for the brand in assigned market(s) and achieve volume targets.
Plans and organizes day-to-day Marketing and Communications department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the Marketing and Communications department.
Develops, manages and evaluates marketing plans/campaigns/sponsorships and internal and external communications and events/seminars/screenings. Leads and partners with leadership on the management of communications including press release writing/distribution, and content creation for website, e-newsletter, Leading Medicine community magazine and CEO communications. Collaborates with corporate PR in the event of media crisis.
Leads, manages and participates in the planning and implementation of community and/or consumer events, including health fairs, seminars, screenings, outreach events, open house events, chamber activities and other hospital events.
Ensures a safe and effective working environment; monitors and/or revises the Marketing and Communications department safety plan and/or any specific accreditation/regulatory required safety guidelines.
Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions.
Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety.
Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
Leads and manages marketing and communications strategy for assigned market area(s) and evaluates the success of programs, service lines and sponsorships/events. Ensures all marketing and communication efforts are in alignment with system brand, communication and digital strategies through ongoing communication and engagement with corporate marketing and PR. Identifies and coordinates opportunities to enhance the consumer/patient experience through operations and partnerships with leadership.
Assists in the development of department budget and ensures that the department operates in a cost-effective manner. Manages/audits department expenses within approved budget parameters, ensuring that the Marketing and Communications department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department needs that reflect understanding of the importance of cost-effectiveness.
Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
Manages marketing and communication campaign expenses within budget and provides recommendations for improvement. Proactively seeks opportunities to optimize spending and results for HM locations (hospitals, ECCs, CCCs), service lines and employed physicians in assigned market(s).
Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system-directed activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
Proactively evaluates processes; recommends and implements action plan(s) for change. Participates in the development and implementation of new procedures and the review and revision of existing procedures.
Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals.
Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates My Development plan on an on-going basis. Conducts conversations with staff on their development.
Serves as a thought leader by recommending new and effective data driven insights to engage and market to target consumers and patients. Partners across the system to leverage and enhance existing marketing and communications to support local services and programs. Also partners with business development to manage and coordinate sales support collateral, promotional items and other marketing material to drive physician referrals and volume.