Manager, Maintenance Operations (1 year contract)

Dollarama • Mont-Royal, QC

32d

About The Position

Reporting to the Director, Maintenance, the Manager, Maintenance Operations will help direct all activities related to the day-to-day facility management of Dollarama store locations. This position is to replace a maternity leave contract (~12-15 months).

Requirements

• Bachelor’s or Diploma in Management, Administration, Business or any relevant field
• Five (5) to ten (10) years of related experience, ideally in construction, maintenance, or facilities field
• Experience managing large contracts
• Experience in strategizing new projects and cost savings initiatives
• Strong computer skills with proficiency in Microsoft PowerPoint, Visio, and Excel
• Strong leadership skills with the ability to build solid working relationships
• Ability to remain calm under pressure and prioritize effectively, especially when dealing with simultaneous issues or high‑stress situations
• Strong organizational skills with a keen attention to detail
• Excellent written and verbal communication in both English and French

Nice To Haves

• Spanish is an asset

Responsibilities

• Support, oversee, and mentor a team of service agents, coordinators, and supervisors in Montreal, as well as a team of call‑center agents based in El Salvador who assist with the daily dispatch and follow‑up of maintenance requests and tickets
• Provide day‑to‑day support to the team and the entire network of stores across Canada, responding to emergencies, urgent requests, and unexpected operational issues
• Manage a high volume of work in a fast‑paced environment, maintaining strong follow‑through and attention to detail
• Develop and analyze ticketing reports to help optimize workflows, improve response times, and identify recurring issues or opportunities for efficiency
• Supervise contracts related to facilities, maintenance services, equipment, general services, and construction
• Track compliance with contractor Service Level Agreements (SLA) and maintain supplier relationships
• Develop and implement new initiatives and strategies to help optimize the business and the Maintenance department
• Oversee all maintenance procedures to ensure brand consistency, service performance and uninterrupted client experience
• Review leases, CAM, and estoppels with Legal and Real Estate teams

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree