Manager, Logistics & Trucking

Nippon Express Canada•Mississauga, ON

56d•Onsite

About The Position

The Logistics and Trucking Manager is a key member of the company who is responsible for the L&T department’s success in contributing to the achievement of company goals and objectives. This individual plays an important role in expanding business and maintaining the smooth and efficient operations of their department. The L&T Manager is responsible for all the different aspects of sales activity and logistic operations in Toronto.

Requirements

Minimum 5 years of previous experience in the freight forwarding or logistics industry
Minimum 3 years’ experience in a managerial or leadership position
Experience in 3PL, load brokering operations or dispatch operations
General knowledge of the freight forwarding NVOCC environment
Excellent communication skills, both written and verbal
Good leadership skills with the ability to motivate the team
Ability to work under pressure, multi-task, organize and prioritize workload in order to meet numerous deadlines
Ability to provide quality service for our customers by understanding their needs and requirements
Critical thinking and problem solving
Basic knowledge of Microsoft Office products, including Excel and Word
General knowledge of common HR principles

Responsibilities

Plan, direct and coordinate different aspects of the sales activity & operations of the L&T department
Achieve monthly, annual sales revenue targets and budgets
Complete Monthly Business reporting and forecast reports on time; Provide realistic and valuable input of dept. operating status to the senior management team
Monitor department performance to ensure all KPIs are met / exceeded
Lead strategic decision-making for logistics operations including cross-border, domestic, FTL, LTL, Transload, intermodal movement
Ensure that administrative services, including time and attendance management, vacation planning, and payroll matters, are completed and addressed within deadlines
Ensure adequate staffing to meet operational needs while supporting team members’ well-being through balanced time-off management; Responsible for the hiring of suitable team members
Provide feedback, evaluate, and manage the performance of employees; Lead and motivate teams to achieve departmental goals
Provide training and coaching to team members to ensure team members are assigned appropriately to maintain operational coverage and balanced workload within the department
Maintain professional and proactive communication with all department staff, internal and external customers
Maintain high levels of customer service, maintain integrity in the operations
Strategy and planning – including the development of operational strategies based on financial budgets
Collect, audit and accurately enter carrier qualification information and conduct QBR for major vendor/ carrier; Maintain qualified vendor/ carrier rate tariffs and upload to platform for all internal dept. reference
Reconcile/balance customer accounts and ledgers by collection and analyzing account information
Various other duties as may be required