Manager, Loan Administration

Finance of America • Tempe, AZ

3d

About The Position

Finance of America helps homeowners 55+ access the equity they’ve built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they’ve earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. To learn more about us, visit www.financeofamerica.com Purpose of Role Responsible for transaction-level oversight, loss analysis, valuation monitoring, exception reviews, and risk identification across the reverse mortgage servicing portfolio. This role focuses on identifying loss drivers, recovery opportunities, and operational risks while partnering with subservicers and internal stakeholders to mitigate losses, improve recoveries, and strengthen existing servicing controls.

Requirements

• Minimum 5 years of experience in the mortgage servicing industry (e.g. default, foreclosure, bankruptcy, real estate owned REO, and/or vendor management.) Experience with reverse mortgages would be ideal.
• Minimum 2 years of experience leading program and change management, preferably with cross-functional teams.
• Experience with mortgage servicing (e.g. loan operational processes, credit bureau reporting, complaints management, cash management, investor reporting, default operations, etc.).
• Experience complying with Consumer Financial Protection Bureau (CFPB) regulations, government sponsored enterprise (GSE) (i.e. Fannie-Mae, Freddic-Mac) agency guidelines, and Fair Housing Act (FHA)/US Department of Housing & Urban Development (HUD) requirements.
• Knowledge of management principles and techniques with business and leadership skills.
• Business acumen, leadership, and data-driven decision-making skills.
• Mathematical acumen to analyze complex equations.
• Interpersonal, oral, and written communication and presentation skills with tact and diplomacy.
• Analytical, critical thinking, and problem-solving skills with a customer service orientation.
• Project management, organizational, prioritization, and time management skills with attention to detail.
• Proficiency in MS Office Suite with advanced Excel skills.
• Bachelor's Degree or comparable qualifications
• Business, Finance, or equivalent field.

Responsibilities

• Manages transaction-level loss analysis reviews of HECM claims to identify losses, root causes, and recovery opportunities, including issuing Make Whole Requests (MWRs) to applicable vendors. Tracks and analyzes loss trends across the servicing portfolio while quantifying realized and projected financial impacts for senior leadership.
• Oversees transaction exception reviews triggered by exception logic within FAR Loan Management system, identifying potential incidents, aligning transaction codes with HERMIT and capturing borrower recoverability and HUD claimability.
• Develops and executes proactive loss mitigation analytics and governance, including forecasting future losses on high-risk loans, tracking potential incidents identified through transaction-level reviews, escalating exposure to executive management, and facilitating meetings to evaluate mitigation strategies.
• Monitors property valuations across the servicing portfolio, capturing appraisal and BPO exceptions that result in high-variance outcomes impacting loss severity, decisioning, and recoveries. Utilizes valuation benchmarks to monitor local market trends and track valuation factors for loss analysis. Reviews property valuation exceptions with a focus on property preservation and risk analysis.
• Develops key performance indicators (KPIs) in coordination with Business and Reporting teams to effectively monitor subservicer performance. Monitors monthly performance exception/issue reporting for the subservicer. Develops and fosters relationships with subservicer personnel and collaborates to ensure timely and thorough resolution plan status updates.
• Manages deliverables for internal business projects by providing timely and accurate updates to stakeholders to ensure risks associated with business activities are effectively identified, monitored, and controlled.
• Remains abreast of industry trends, products, technologies, best practices, standards of conduct, ethics, competitive landscape, and legal and regulatory changes to recommend updates to strategic and operational plans for leadership decision-making.
• Performs other duties as assigned.

Benefits

• We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees