Loan Administration Officer I

Bank of Guam•San Francisco, CA

About The Position

As a Loan Administration Officer you will evaluate and act as a liaison between applicants and our financial institution, helping qualified applicants obtain loans and set up payment plans. Your duties will include meeting with applicants, preparing loan proposals, and examining active loans. Support the banks strategic plans as we work together to grow our organization.

Requirements

Must have strong critical thinking skills
Excellent interpersonal and customer service skills
Ability to work flexible hours/days
Educated on various loan documents and understand its function
Must maintain confidentiality of client transactions and bank records
Team-oriented, possess a positive attitude and work well with others
Ability to interview customers and understand requests
Ability to prioritize; handle multiple tasks and work independently
Strong organization skills and detail-oriented with high degree of accuracy
Detail-oriented, methodical and self-motivated, ability to perform analysis and resolve matters
Above average verbal and written communication, multi-tasking and interpersonal skills
PC proficiency in word processing, spreadsheets and database software in an Internet environment
Ability to operate standard office equipment (typewriter, facsimile, copier, 10 –key calculator, HP financial calculator, and telephone)
Bachelor’s Degree in Business or Finance;
High school graduate or equivalent general education diploma and 5 years banking experience; or a combination thereof

Nice To Haves

Credit Lending or Loan Processing experience preferred

Responsibilities

Manage all communication with internal departments to facilitate all aspects of loan processes.
Provides general support/assistance/coverage when requested
Participate in company/department/team meetings as required by sharing ideas and insights as requested.
Demonstrate brand behaviors through daily interactions with management, colleagues, and internal and external customers.
Always uphold professionalism, promote a good work environment at its utmost to provide quality service to our customers and co-workers.
Represent/participate in Bank sponsored events and community outreach programs.
Process loan applications / documentation and ensure they meet all approval criteria as well as follow all bank policies and procedures
Maintain and update account records
Analyze active loan files on a regular basis and recommend solutions to speed up the loan process.
Process monetary transfers ensuring accuracy and safeguarding customer data by following bank processes
Maintain clearing and bank control accounts and ensure outstanding items are cleared daily, reconciled and in balance.
Conduct periodic review of the Annual Escrow Analysis Statement and Ready Reserve and all other notice or statements to ensure information is correct and delivered to customer(s) in a timely manner.
Conduct Monthly Certification and new loan reviews.
Assist during audit by providing required documentation and ad hoc items as requested by the auditors
Assist in various projects that is essential in keeping up with the requirements in meeting the needs of our organization
Complete other assigned duties/tasks and projects to meet the needs of the department or business.
Update job knowledge on types of loans and other financial services
Assess various work functions to make efficient and take preventive measures to decrease cost and avoid potential losses.
Conduct periodic testing and evaluation of banks Loan Subsystem for all Loan Product Types to ensure interest accruals, and transaction postings and all other monitoring codes are accurately processed.
Ensure compliance of duties and responsibilities to make certain it is being performed in accordance to banks Policy and Procedures (UPM).
Ensure confidentiality is maintained at all times.
Complete all bank mandated training as required