Manager, Line Service (JFK)
About The Position
The Line Service Manager is responsible for leading and overseeing all Line Service Technicians at this location. This role is responsible for ensuring a highly productive, safety-focused, and customer-centric operation while maintaining peak performance of personnel, equipment, and facilities. The Line Service Manager leads by example, drives operational excellence, and fosters a culture of accountability, engagement, and continuous improvement. Through strong planning, communication, and leadership, this role ensures consistent service delivery aligned with company standards and operational goals.
Requirements
- Experience in FBO or aviation line operations
- Previous leadership or management experience preferred
- Demonstrated experience in a high-service environment
- Strong leadership, communication, and organizational skills
- Ability to motivate and develop teams in a fast-paced environment
- Applicants must be legally authorized to work in the United States for any employer.
- Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.
Responsibilities
- Lead and manage day-to-day line operations, ensuring efficient execution of all scheduled and unscheduled activities
- Coordinate staffing schedules to meet operational demands
- Carry out Line Service Technician duties as needed to support the team
- Ensure completion of all required shift duties, checklists, and operational procedures
- Identify and resolve operational issues using sound judgment and established policies
- Manage and execute special projects as assigned
- Motivate, coach, and develop Line Service Technicians to achieve performance goals
- Mentor and support Shift Leads in managing daily operations across all shifts
- Oversee training programs in coordination with the Line Service Trainer to ensure standards are upheld
- Ensure all personnel are trained and compliant with company SOPs and operational standards
- Foster a positive, respectful, and high-performing team environment
- Promote and maintain a strong safety culture aligned with SMS and company policies
- Oversee ramp safety procedures and promptly address safety concerns
- Ensure adherence to all company policies, SOPs, and regulatory requirements
- Lead IS-BAH/Safety Program initiatives and committees to improve safety performance
- Ensure incident reporting, investigation, and corrective action follow-through
- Protect customers, employees, and equipment from harm at all times
- Deliver and uphold a high standard of customer service for crew, passengers, and clients
- Continuously challenge and improve the customer experience
- Maintain a professional and positive company image with all stakeholders
- Oversee fuel quality control (Fuel QC) and fuel inventory (Jet A and 100LL)
- Manage departmental budgets, including labor and operational expenses
- Monitor equipment performance and report malfunctions or damage to the General Manager
- Complete and submit required reports accurately and on time
- Communicate effectively with team members, leadership, and cross-functional partners
- Perform additional duties as assigned by leadership.
Benefits
- medical
- dental
- vision insurance
- company-paid life and disability coverage
- 401(k) with company match
- paid time off and holidays
- additional voluntary benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
