2026-0046 Manager, Licensing

Electrical Safety Authority • Mississauga, ON

12d

About The Position

This role is responsible for administering and controlling the work performed by a team of Licensing Compliance Department staff. The position involves planning, scheduling, organizing, and assigning work, as well as developing and recommending short and long-range performance plans with clear objectives and standards. The Manager will monitor job performance, address personnel matters, and administer the collective agreement. They will also assess staff strengths and development needs, providing feedback and guidance. The role requires developing policies and procedures, interpreting legislation, and facilitating compliance with program mandates. Additionally, the Manager will initiate and manage projects to support contractor licensing, identify non-compliant entities, and educate licensees. They are expected to proactively improve processes, prepare and present information sessions, and develop reports on licensing discipline activities. The position also involves coordinating and presenting ESA activities, overseeing Master Electrician exam administration, and maintaining up-to-date knowledge of industry best practices. The Manager will provide advice and guidance to internal departments and external stakeholders, collaborate to resolve problems, and communicate key issues. They will also initiate and manage programs to monitor contractor and master electrician compliance and participate in the development and distribution of licensing reports.

Requirements

• Administering and controlling the work performed by a team of Licensing Compliance Department staff.
• Planning, scheduling, organizing, and assigning work to staff.
• Developing and recommending short and long-range performance plans and identifying performance objectives.
• Establishing and communicating clear expectations for all performance standards.
• Monitoring job performance, addressing personnel matters, and administering the collective agreement.
• Reinforcing standards for quality and evaluating performance against those standards.
• Assessing strengths and development needs of staff, providing timely and specific feedback.
• Providing advice, guidance, and instruction as required, and being responsible for quality and production.
• Assisting in resolving work problems as they arise.
• Developing policies, procedures, and processes for approval.
• Providing direction and support to internal staff and licensees in Licensing matters.
• Offering interpretation of legislation, policy, and past practice.
• Facilitating interpretation of Licensing requirements and matters relating to department decisions.
• Developing, initiating, and managing projects and tools to support the ongoing development of Contractor licensing.
• Establishing processes, systems, and plans to identify companies and persons operating in contravention of Licensing legislation.
• Educating licensees of their responsibilities to improve compliance.
• Taking initiative to improve current processes while considering potential problems, opportunities, and needs.
• Assessing alternatives and their impact and potential problems.
• Preparing and presenting information sessions.
• Developing reports and preparing communications on Licensing discipline activities.
• Preparing information or communications regarding the Master Electrician exam.
• Coordinating and presenting ESA activities at the Master Examining Committee.
• Overseeing Master Electrician exam administration.
• Maintaining up-to-date knowledge of enforcement and discipline issues and best practices in the electrical industry.
• Providing advice and guidance to ESA departments and stakeholders regarding Licensing discipline activities.
• Collaborating with internal and external personnel to resolve operational, regulatory, or administrative problems.
• Providing recommendations, advice, and assistance to ESA staff and external stakeholders on administrative, regulatory, and operational aspects of the Licensing Department.
• Communicating key issues and initiatives with customers, licensees, and internal stakeholders.
• Initiating and managing programs and initiatives to monitor compliance of licensed contractors and master electricians.
• Establishing processes and plans to assist in the development, review, and improvement of document policies and procedures.
• Participating in the development of various Licensing reports, supporting report generation and distribution.
• Performing other duties as required.

Nice To Haves

• Knowledge of government relations, licensing law and consumer protection legislation.

Responsibilities

• Administering and controlling the work performed by a team of Licensing Compliance Department staff.
• Planning, scheduling, organizing, and assigning work to staff.
• Developing and recommending short and long-range performance plans and identifying performance objectives.
• Establishing and communicating clear expectations for all performance standards.
• Monitoring job performance, addressing personnel matters, and administering the collective agreement.
• Reinforcing standards for quality and evaluating performance against those standards.
• Assessing strengths and development needs of staff, providing timely and specific feedback.
• Providing advice, guidance, and instruction as required, and being responsible for quality and production.
• Assisting in resolving work problems as they arise.
• Developing policies, procedures, and processes for approval.
• Providing direction and support to internal staff and licensees in Licensing matters.
• Offering interpretation of legislation, policy, and past practice.
• Facilitating interpretation of Licensing requirements and matters relating to department decisions.
• Developing, initiating, and managing projects and tools to support the ongoing development of Contractor licensing.
• Establishing processes, systems, and plans to identify companies and persons operating in contravention of Licensing legislation.
• Educating licensees of their responsibilities to improve compliance.
• Taking initiative to improve current processes while considering potential problems, opportunities, and needs.
• Assessing alternatives and their impact and potential problems.
• Preparing and presenting information sessions.
• Developing reports and preparing communications on Licensing discipline activities.
• Preparing information or communications regarding the Master Electrician exam.
• Coordinating and presenting ESA activities at the Master Examining Committee.
• Overseeing Master Electrician exam administration.
• Maintaining up-to-date knowledge of enforcement and discipline issues and best practices in the electrical industry.
• Providing advice and guidance to ESA departments and stakeholders regarding Licensing discipline activities.
• Collaborating with internal and external personnel to resolve operational, regulatory, or administrative problems.
• Providing recommendations, advice, and assistance to ESA staff and external stakeholders on administrative, regulatory, and operational aspects of the Licensing Department.
• Communicating key issues and initiatives with customers, licensees, and internal stakeholders.
• Initiating and managing programs and initiatives to monitor compliance of licensed contractors and master electricians.
• Establishing processes and plans to assist in the development, review, and improvement of document policies and procedures.
• Participating in the development of various Licensing reports, supporting report generation and distribution.
• Performing other duties as required.

Benefits

• Salary range subject to change and determined in accordance with the applicable collective agreement or based on the successful candidate’s skills, experience, and internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed