Manager, Legal Operations and Initiatives

Blue Cross Blue Shield of Michigan•Lansing, MI

About The Position

Manage the legal department support staff and operations of the department, including workflow processes, and all associated technology, and management of departmental vendor relationships.

Requirements

5 years of experience
1 year of leadership experience
Bachelors degree
Excellent oral and written communication skills.
Excellent presentation and facilitation skills.
Demonstrated leadership and project management abilities.
Ability to make competent, independent decisions.
Ability and proficiency in the use of computers and Company standard software specific to position.
Knowledge of team building and employee motivation theories with the ability to manage employee teams.
Ability to interact with others to build consensus and get decisions implemented.
Knowledge of other functional areas; understand impact on Litigation functions
Ability to effectively present budgetary and/or cost information and respond to questions as appropriate.
Ability to establish workflow, manages multiple projects and meet necessary deadlines.
Ability to perform other assignments at locations outside the office.
Familiar with laws, regulations, and compliance requirements related to insurance, as necessary

Nice To Haves

PMP Certification preferred, not required.
Relevant combination of education and experience may be considered in lieu of degree.

Responsibilities

Plans, directs, manages and evaluates the day-to-day operations and production of OGC
Facilitate departmental software needs, system changes and training, including matter management software, panel counsel billing system, among others
Oversee handling of all incoming mail for litigated matters
Responsible for oversight of all electronic and other court filings and service of documents as needed in various jurisdictional filings.
Oversee handling of all incoming mail for litigated claims across multiple brands.
Reporting and report preparation
Manage, draft and maintain claim litigation workflows and processes, including various electronic filing interfaces
Employ excellent verbal and written communication to develop and maintain strong working relationships with internal (other units within enterprise) and external customers (law firms, agencies)
Develop and implement procedures and measurements to ensure customer service levels are met.
Support staff.
Directly supervises a varied number of employees in the designated department(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.